GRIEVANCE

Grievance may be said as any dissatisfaction in employment which relates to the express or implied terms of the employment agreement. Grievance may be defined as a complaint put forward by a worker or unions in relation to the terms and conditions of employment, breach of the freedom or non- implementation of the government orders or non- compliance with provisions of collective bargaining.

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Causes of Grievance
1. Unsatisfactory working conditions for example, light, heat, poor quality of material.
2. Rigid production standards
3. Employees may feel that they are paid less wages as compared to others. For example, they may not be receiving overtime pay, bonus or performance rewards
4. Poor relations with the supervisors regarding favoritism, caste and regional feelings, biased feeling
5. Improper matching of the worker with the job
6. Any change in the business environment relating to the new technologies can result in grievance
7. Issues relating to safety, medical facilities, leaves etc can lead to disputes
8. Violation of collective bargaining agreement
9. Violation of central\state laws
10. Defective leadership style
11. Lack of career planning and development

Effects of Grievances
1. Low level of production
2. Cost of production per unit increases
3. Increase in the labour turnover ratio and absenteeism
4. Reduced quality of work
5. Disharmonious relation between the employers and the employees
6. Increase in the wastage of resources
7. Employees morale reduces to a great extent
8. Supervision and control on the employees increases
9. Employees do not follow the orders and they become indiscipline

Merits of Grievance
Grievance provides a fair and fast means of dealing with the employees complaints. It prevents minor issues to turn into serious disputes. The grievance procedure provides the employee with an avenue for upward communication, avoids appeal to outsiders as problems can be solved in the organization itself. It helps to build an organizational climate. The causes of frustration and discontentment of employees are solved.

Employees have the right to be heard by the top level managers. So the managers should work towards solving the issues which will result in the achievement of objectives of the organization.

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