Controlling – How not to overdo it ?


The working of an Organisation totally depends upon 4 major steps:

  1. Planing
  2. Organizing
  3. Directing
  4. Controlling

In this , much more important part is Controlling.

CONTROLLING is the process to check whether the plan adopted,instruction given  or the decision taken are followed by the workers . In simple words controlling process is simply a set of steps a manager uses to determine whether organizational goals have been met or not . It gives a check on the proper usage of organisational resources for  reaching the goal. It maintains the performance graphs , like if there se fall in performance among workers, they look into the problem and finds a proper solution as soon as possible.

According to Donnell,

β€œJust as a navigator continually takes reading to ensure whether he is relative to a planned action, so should a business manager continually take reading to assure himself that his enterprise is on right course.”

Controlling is basically for :

  1. Facilitating the coordination between workers and managers
  2. Planing

The process involves :

  1. Finding a standard measure 
    Firstly , they fix a  standard measure of performance in the firm. They establish these standard measures based upon the financial, customer satisfaction, production or employee performance.
  2. Measurement of Actual performance 
    After the establishment of the standard performance,the measurement of the workers is done based upon  the standards. Mostly firm use some measuring tools to collect data . These tools can be  balance sheet, a sales report, data collected from survey or from the workers performance appraisal.
  3. Comparing Actual vs Standard performance 
    As explained in the second point above , managers/higher authority have a look at the reports given by the tool  which have a detailed info about their performance. Analyse the report deeply for the output. In simpler words, they  subtract the actual performance from Standard measure .
  4. Corrective action
    This involves the changes that to be made to achieve maximum performance .The managers use the comparison to find a suitable remedy to tackle the problem. In simple words , steps to reduce the difference between standard measure and actual performance .

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