The working of an Organisation totally depends upon 4 major steps:
In this , much more important part is Controlling.
CONTROLLING is the process to check whether the plan adopted,instruction given or the decision taken are followed by the workers . In simple words controlling process is simply a set of steps a manager uses to determine whether organizational goals have been met or not . It gives a check on the proper usage of organisational resources for reaching the goal. It maintains the performance graphs , like if there se fall in performance among workers, they look into the problem and finds a proper solution as soon as possible.
According to Donnell,
“Just as a navigator continually takes reading to ensure whether he is relative to a planned action, so should a business manager continually take reading to assure himself that his enterprise is on right course.”
Controlling is basically for :
- Facilitating the coordination between workers and managers
The process involves :
- Finding a standard measure
Firstly , they fix a standard measure of performance in the firm. They establish these standard measures based upon the financial, customer satisfaction, production or employee performance.
- Measurement of Actual performance
After the establishment of the standard performance,the measurement of the workers is done based upon the standards. Mostly firm use some measuring tools to collect data . These tools can be balance sheet, a sales report, data collected from survey or from the workers performance appraisal.
- Comparing Actual vs Standard performance
As explained in the second point above , managers/higher authority have a look at the reports given by the tool which have a detailed info about their performance. Analyse the report deeply for the output. In simpler words, they subtract the actual performance from Standard measure .
- Corrective action
This involves the changes that to be made to achieve maximum performance .The managers use the comparison to find a suitable remedy to tackle the problem. In simple words , steps to reduce the difference between standard measure and actual performance .