Soft skills have become important criteria in today’s ever competitive environment to succeed professionally. Technical skills are on increase in available jobs but most of the jobs are client-facing or involves customer interaction or even inter-office communication to the least.
During such lean times an employee whose attitude is positive and buoyant will most likely to be continue in his or her position. Similarly employees having a work ethics and supports other colleagues will excel in his or her designation and move up in the organization as well. Hence, soft skills matter the most in these situations.
Mostly, the importance of soft skills is not appreciated, and less training and focus is given for them than technical skills.
Organizations expect their employees to be well behaved on the job with colleagues and customers. But companies take these skills as granted and assume that soft skills are present in their employees and there is no need for focused training on it.
The skills in listening, presenting ideas, resolving conflict, and nurturing an open and honest work environment boils down to knowledge of building and maintaining relationships with people. Thus, needing apt soft skills for the individual.
These people skills are more critical for organizations to be more competitive and productive.