The IT sector is flourishing at a very fast rate. This is one of the sectors that is providing tremendous job opportunities to employees with skills and knowledge about this field. Companies today require professionals to provide them with Information IT support to optimize their operational efficiency. These professionals are known as IT Support Professionals. These professionals play a key role in maintaining the hardware and software of the firm and improving the IT systems. Moreover, some of the major roles and responsibilities of these professionals are as follow:
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company
- Repairing and replacing equipment as necessary
- Training more junior staff members
- Maintaining databases and ensuring system security.
- Keeping record of technological advancements and trends in IT support
Discussing the 7 Best IT Support Certification and Courses to begin your career in 2022
We understand the importance and the need to choose the right learning path to become an IT Support Professional. It is definitely not an easy path to take but it is neither impossible. The major point to focus on is whether you choose the right path or not. The web is filled with numerous courses but choosing the right one which suits your requirement is quite a difficult task. Therefore, we along with our experts researched and tried to present you with our best knowledge regarding the 7 Best IT Support Certification and Courses. So without wasting more time below are some of the best and latest certification courses that you desire.
Now, let’s discuss the 7 Best IT Support Certification and Courses!
1. Vskills Certified IT Support Professional
Learning from one of the best is rather more of a privilege and an advantage over others. Holding a Vskills certification adds value to your resume and gives you special benefits because Vskills is a government-certified body, it is recognized by the Government of India and is highly appreciated by numerous multi-national companies. This course claims that the certification is developed to concentrate on the growth of employability skills that inculcate organization and time management, stress management, self-analysis, self-promotion, and professional development skills. It is well-suited for those who look for an opportunity in an organization as an IT support professional.
Course Outline:
- Electronics basics
- Computer Basics
- Introducing Hardware
- Chassis Or Cabinet
- Motherboard
- Processor
- Memory
- Storage Devices
- Display Devices
- Keyboard & Mouse
- Printers
- Peripherals Devices
- Laptop
- Operating System
- Networking Basics
Reasons to take this course:
- Vskills is a Government Certified body that adds value to your resume itself.
- The Certification is valid throughout your life.
- No prior knowledge required.
- Get access to free Practice Tests.
- Both Professionals as well as begineers can take this course without any second thought.
- Candidates get tagged as ‘Vskills Certified’ On Monsterindia.com and ‘Vskills Certified’ On Shine Shine.com for better job opportunities.
- This course is available online including online learning material and hard copy at your door steps.
- You can take your exam at any time of your convenience.
- 15 fruitfull Learning hours.
More Details:
Duration of Course: 15 hours
Rating: 5 out of 5
2. Google IT Support Professional Certificate (Coursera)
This IT Support professional certificate is offered by Google and is a part of their “Grow with Google” initiative. This course is offered to the learners by Coursera and the best part is that you can take financial aid before taking this course and complete this course for free. The program focuses on applied learning and has been structured to address real-world requirements. Moreover, you’ll receive virtual assessments include Assembling a Computer, Networking simulation, Writing Effective Support Documentation, Routing Paths and Subnets, Wireless Networking, Device Software Management, Public Key, or Asymmetric Encryption, Incident Handling, and much more.
Course Outline:
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
- Operating Systems and You: Becoming a Power User
- System Administration and IT Infrastructure Services
- IT Security: Defense against the digital dark arts
Reasons to take this course:
- Financial aid to students who cannot afford the cost of the course.
- Learn to achieve specialization in the field.
- Learn from the top universities in the world.
More Details:
Duration of Course: 6 months
Rating: 4.8 out of 5
3. IT Help Desk Professional (Udemy)
This course is prepared by Paul Hill and Omar Dabbas who together bring more than 20 years of practical experience into this course and have tried to give complete knowledge of what IT Help Desk Professional is, in this course. This IT training course starts from the very basic knowledge required, i.e. installing operating systems like Windows on machines. Moreover, this course is intended for beginners so no prior knowledge is required. Throughout the course, learners will see the actual tools that they’ll use every single day while working as help desk technicians.
Course Outline:
- Introduction
- Installing Window 10
- Mastering network
- Printers
- Active diretory introduction
- Useful tools to ease your life
- Hardware
- Conclusion
Reasons to take this course:
- Get lifetime access to the video lectures.
- Learn from the best instructors.
- Get the courses at a very nominal price.
- Learn at your own pace.
- Get assessment test to validate your skills.
More Details:
Duration of Course: 2 hours
Rating: 4.4 out of 5
4. Advance Your Skills as an IT Help Desk Specialist (LinkedIn Learning)
This is a specialization course that consists of 14 courses that are designed to provide the learners with the best study experience. This course will take you from scratch to hatch by teaching you technical knowledge and strong customer service skills to be able to successfully resolve issues. Moreover, you’ll also learn how to perform system administration and maintenance while enhancing your skills in communication, time management, conflict resolution, and teamwork. Overall, this is one of the best courses you’ll come across on the internet that will give you complete guidance to ace your career.
Course Outline:
- Windows 10: Administration
- Windows 10: Manage and Maintain Windows 10
- Learning PC Maintenance and Performance
- CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics
- Troubleshooting Common PC Issues for Users
- Innovative Customer Service Techniques
- Communication Foundations
- Writing Customer Service Emails
- Phone-Based Customer Service
- Time Management Fundamentals
- Decision-Making Strategies
- Teamwork Foundations
- Conflict Resolution Foundations
- IT Service Desk: Customer Service Fundamentals
Reasons to take this course:
- Designed and created by some of the best instructors of LinkedIn Learning.
- Learn at your own pace.
- Variety of exercises to practice the concepts covered in the lectures.
- Free access to courses for the first 30 days.
- Learn skills from the very basics to advance level.
More Details:
Duration of Course: 19 hours
Rating: 4.6 out of 5
5. Free Systems Administration Training Courses (Cybrary)
Cybrary is one of the best cybersecurity and IT workforce development platforms with more than 2 million users worldwide. Anyone who is interested in learning and becoming a system admin can consider taking up courses from Cybrary. These courses are for beginners that will give you complete knowledge about hardware, software, operating systems, file management, storage, security implementation, and system hierarchy in associations to classes on how to manage open-source operating systems like Linux and virtualization management.
Course Outline:
- CompTIA A+
- CompTIA Linux+
- Microsoft Office 365 Web Content Management: SharePoint
- Virtualization Management
- Microsoft Certified Solutions Associate (MCSA)
Reasons to take this course:
- Learn system administration for open source systems.
- You’ll earn a Certificate that you can share with prospective employers.
- Practice Tests.
- Attend advanced virtual labs to test your skills.
More Details:
Duration of Course: Self-paced
Rating: 4.5 out of 5
6. Free IT Courses with Certification (Alison)
Alison offers hundreds of courses on IT that are classified into Certificate Courses, Diploma Courses, and Learning Paths that are a series of courses. These courses are best suited for beginners and it particularly works on building the skills of the students. There are lessons around hardware, software tools, network and security, and IT core skills. There is a list of courses offered by Alison and some of them are mentioned below. You will learn from the basics of computer networking and gain useful skills in risk management, cybersecurity, and cryptography.
Course Outline:
- CompTIA A+ 1000 – Part 1
- CompTIA A+ 1000 – Part 2
- Getting started in Qlik sense
- Diploma is information technology Management, and many more
Reasons to take this course:
- Free Course
- Certificate available with a nominal fee
- Learn at your own pace
- Fit for beginners
More Details:
Duration of Course: Self-paced
Rating: 4.4 out of 5
7. Information Technology Foundations (edX)
This course will explore different components of the IT sector including the foundations of the information technology like business goals and vision, resulting in improved growth, profits, and productivity. The course is prepared and instructed by Tony Frink, Mike Orlowicz, and Bernie Lawrence. The course will help you examine what influences customer behavior when dealing with IT Support, including global cultural differences and communication styles. It also includes an introduction to the basic stages of case management, from initial receipt of a support call through solution development and closure.
Course Outline:
- Information technology systems and their role in converting data to organizational knowledge
- The role of different types of software in a computing environment and the fundamentals of software development
- Functions of basic computer hardware components
- The structure, function, and security associated with networks
- Common software architectures, development techniques
- Relationship between software and its environment
- Data and information systems support collaboration and innovation to drive organizational success
Reasons to take this course:
- Learn from notable institutes like Harvard, Penn, W3C, Microsoft, and many more.
- Start learning at any time of your convenience.
- You can start your career as a web developer after completing the certification successfully.
More Details:
Duration of Course: 4 weeks
Rating: 4.4 out of 5
These were some of the best IT Support courses certifications researched by our experts for the year 2022. We hope you found the best course for yourself that satisfies all your expectations. Moreover, we wish you all the very best and hope that you will ace your career with flying colors. Happy Learning!
