Certified Software Quality Assurance Professional

TABLE OF CONTENT

Introduction

• History of Quality Movement
• Continuous Improvement
• Quality Pioneers
• Quality Management in Software
• Quality Concepts
• Customer Expectations

SQA Personnel Skills

• Essential Soft Skills
• Team Handling
• Leadership
• Communication Skills
• Time Management
• Work ethics
• Conflict Handling
• Negotiation Skills

Value Proposition

• SQA economics
• Cost Matrix, SLA and ROI

Quality Management Tools

• Base Lining
• Benchmarking
• TQM
• PDCA
• Six Sigma
• Cause-and-Effect Diagram
• CPM/PERT Chart
• Control Charts

Quality Models and Standards

• ISO standards
• CMMi
• ISO/IEC 15504
• COBIT
• ITIL

Product Quality

• Product Quality Basics
• Quality Factors
• McCall’s Factor Model
• Software compliance with quality factors
• Product Quality Metrics

SQA Overview

• Software Quality Challenges
• Software Quality Expectations
• SQA Components
• Software Testing
• Software Development Methodology
• SQA Issues

Planning and Framework

• SQA Planning
• SQA Plan
• SQA Management Plans
• Output and Principles
• SQA Planning Standards
• Organizational Maturity
• Develop and implement framework
• Best practices

Integrating SQA

• SQA Process Integration
• Project Initiation and SQA
• Project Planning and SQA
• Analysis and SQA
• Design and SQA
• Coding and SQA
• Testing and SQA
• Implementing and SQA
• Project Closing and SQA

Software Configuration Management (SCM)

• Need and Objective
• SCM Tasks
• SCM Plan and Tools
• Software Configuration Management
• Base lining
• Software Configuration Control
• Software Configuration Auditing

Verification and Validation

• V&V Basics
• Audits, Reviews, and Inspection
• Static Analytic Techniques
• Dynamic Techniques
• Integrating V&V
• Test coverage

Analysis Techniques

• Analysis Basics
• Quality Tools
• Balance Scorecard
• Quality Function Deployment (QFD)

Metrics

• Metrics Concepts
• Metric Requirement
• Metric Types
• Factors Affecting Metrics
• Metric Relevance

Risk Management

• Risk Concepts
• Risk Types
• Risk Management Process
• Risk Based Testing
• FMEA
• SOX

Software Auditing

• Software Auditing Basics
• Software Audit Types
• Internal Controls

Advanced SQA

• SQA Tools
• CASE Tools
• Test Automation
• Testing Estimation
• Mobile Application Testing

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