Certified Operations Manager

TABLE OF CONTENT

Organizational Operations Management

• What is Operation Management
• Operation Management Evolution
• Key Functions of Operations Management
• Organizational Types and Operation Management
• Operations Strategy

Product and Service Management

• The Product and Service Life Cycle
• NPD, NSD and PSS
• Managing the Mature Products or Services

Supply Chain Management

• The Supply Chain
• Supply Chain Management
• Manufacturing Flow Management
• Bullwhip Effect
• Supply Chain Strategies and Models
• Supply Chain Costs
• Supply Chain Performance Measurement
• Agile Supply Chain Management

Inventory Management

• Types of Inventory
• Types of Inventory Costs and Factors affecting Inventory
• Inventory Management Models
• Techniques of Inventory Control
• Inventory Performance Measurement
• Inventory Management Tools

Forecasting

• Introduction to Forecasting
• Forecasting Models
• Weighted Moving Average
• Causal Forecasting Models
• Linear Regression Analysis
• Multiple Regression Analysis

Capacity Management

• Capacity Management Basics
• Capacity Types
• Capacity Planning
• Measuring Capacity
• Capacity Management Strategies

Operations Scheduling

• Objectives and Functions of Operations Scheduling
• Scheduling Basics
• Production Planning and Control
• Master Scheduling
• Aggregate Planning and its Process
• Aggregate Planning for Service Organizations
• Operating Schedule
• Sequencing Rules
• Scheduling Manpower
• Loading and Sequencing

Quality Management

• Quality Basics
• Product vs Service Quality
• Quality Management
• Cost of Quality
• Quality Principles
• Quality Management Methods
• Base Lining
• Benchmarking
• Value Analysis (VA/NVA)
• TQM
• PDCA
• Quality Function Deployment (QFD)
• FMEA
• Six Sigma
• Lean
• Cause-and-Effect Diagram
• CPM/PERT Chart
• Control Charts
• Quality Standards
• Quality Performance Measurement

Facility Management

• What is Facility Management
• Facility Management Functions
• Building Services
• Maintenance Approach
• Preventive Maintenance
• Spare Parts Management
• Reliability and Maintenance
• Facility Location
• Facility Location Planning
• Facility Layout
• Facility Layout Types
• Product Layout Design
• Services Layout Design

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