Module 1: Foundations of Operations Management

• Role of Operations in an Organization
• Evolution of Operations Management
• Key Functions and Decisions of Operations
• Operations in Manufacturing vs. Service Organizations
• Operations Across Industries: Manufacturing, Retail, Healthcare, and E-Commerce
• How Organizational Structure Shapes Operations
• Role and Core Skills of the Operations Manager

Module 2: Operations Strategy

• Linking Operations Strategy to Business Strategy
• Competitive Priorities: Cost, Quality, Speed, and Flexibility
• Managing Trade-offs Between Priorities
• Make-or-Buy Decisions
• Global Operations Considerations
• Translating Strategy into Operational Targets

Module 3: Product and Service Design and Lifecycle

• Product and Service Life Cycle Stages
• New Product and New Service Development
• Product-Service Systems
• Design for Manufacturability and Service Design Basics
• Managing Mature and Declining Offerings
• Aligning Operations with Lifecycle Stage

Module 4: Process Design and Analysis

• Process Types: Project, Job, Batch, Line, and Continuous
• Process Mapping and Flow Analysis
• Identifying Bottlenecks and Constraints
• Throughput, Cycle Time, and Utilization
• Automation and Process Redesign Choices

Module 5: Managing Service Operations

• Characteristics of Service Operations and the Service Encounter
• Customer Contact and Front-Office/Back-Office Design
• Managing Queues and Waiting Lines
• Demand Shifting and Yield Management
• Service Recovery and Service Guarantees
• Measuring Service Performance

Module 6: Demand Forecasting

• Role of Forecasting in Operations Planning
• Qualitative and Quantitative Forecasting Approaches
• Moving Average and Weighted Moving Average
• Exponential Smoothing
• Handling Trend and Seasonality
• Causal Models: Linear and Multiple Regression
• Measuring Forecast Accuracy
• Collaborative Demand Planning

Module 7: Capacity Management

• Capacity Basics and Capacity Types
• Measuring Capacity, Utilization, and Efficiency
• Capacity Planning Approaches
• Capacity Strategies: Lead, Lag, and Match
• Capacity Decisions in Service Organizations
• Balancing Capacity and Demand

Module 8: Facility Location and Layout

• Factors in Facility Location Planning
• Evaluating Location Alternatives: Factor Rating and Break-Even Analysis
• Layout Types: Product, Process, Fixed-Position, and Cellular
• Designing Product Layouts and Line Balancing
• Designing Service Layouts
• Layout for Safety, Flow, and Future Change

Module 9: Inventory Management

• Types and Functions of Inventory
• Inventory Costs and Influencing Factors
• Inventory Models: EOQ, Reorder Point, and Safety Stock
• ABC Classification and Inventory Control Techniques
• Just-in-Time Basics
• Inventory Performance Measurement
• Inventory Management Tools and Software

Module 10: Aggregate Planning and Resource Planning

• Production Planning and Control Overview
• Aggregate Planning Process and Strategies
• Aggregate Planning for Service Organizations
• Master Production Scheduling
• Material Requirements Planning (MRP)
• ERP Systems and Sales and Operations Planning

Module 11: Operations Scheduling

• Objectives and Functions of Scheduling
• Loading and Sequencing
• Sequencing and Priority Rules
• Workforce and Manpower Scheduling
• Scheduling in Service Operations
• Monitoring Schedule Adherence

Module 12: Supply Chain Management

• Structure and Flows of a Supply Chain
• Objectives of Supply Chain Management
• Manufacturing Flow Management
• The Bullwhip Effect and How to Reduce It
• Supply Chain Strategies and Models
• Supply Chain Costs
• Supply Chain Performance Measurement
• Agile and Resilient Supply Chains

Module 13: Procurement and Supplier Management

• Role of Procurement in Operations
• Sourcing Strategies and Supplier Selection
• Supplier Evaluation and Performance Tracking
• Contracts and Negotiation Basics
• Building Long-Term Supplier Relationships
• Ethical and Sustainable Sourcing

Module 14: Logistics, Warehousing, and Distribution

• Transportation Modes and Selection
• Warehouse Design and Operations
• Warehouse and Transportation Management Systems
• Order Fulfilment and Last-Mile Delivery
• Distribution Network Design
• Reverse Logistics and Returns
• Balancing Logistics Cost and Service Level

Module 15: Facility Management and Maintenance

• What is Facility Management and Its Functions
• Building Services
• Maintenance Approaches: Reactive, Preventive, and Predictive
• Reliability and Maintenance Planning
• Spare Parts Management
• Managing Facility Service Providers

Module 16: Quality Management

• Quality Basics: Product vs. Service Quality
• Cost of Quality
• Quality Principles and Total Quality Management
• PDCA Cycle
• Baselining and Benchmarking
• Value-Added vs. Non-Value-Added Analysis
• Quality Function Deployment and FMEA
• Cause-and-Effect Diagrams and Control Charts
• Quality Standards
• Quality Performance Measurement

Module 17: Lean, Six Sigma, and Improvement Projects

• Lean Principles and the Types of Waste
• Six Sigma and the DMAIC Approach
• Choosing Between Lean, Six Sigma, and Lean Six Sigma
• Kaizen and a Continuous Improvement Culture
• Project Planning for Improvement Initiatives
• CPM and PERT Scheduling
• Resource and Timeline Management
• Tracking and Closing Improvement Projects

Module 18: Operations Performance and Cost Management

• Key Operations KPIs and Dashboards
• Productivity and Overall Equipment Effectiveness
• Cost Structures and Cost Control
• Break-Even and Cost-Volume Analysis
• Budgeting for Operations
• Linking Operational Metrics to Business Results

Module 19: Risk, Resilience, Safety, and Sustainability

• Identifying and Assessing Operational Risks
• Business Continuity and Disruption Planning
• Health, Safety, and Environment in Operations
• Regulatory and Compliance Considerations
• Sustainable and Green Operations

Module 20: Digital Operations and Industry 4.0

• Digital Transformation in Operations
• Automation and Robotics in Operations
• IoT, Sensors, and Real-Time Monitoring
• Data Analytics for Operational Decisions
• AI Applications in Forecasting, Planning, and Maintenance
• Adopting New Technology Responsibly

Module 21: Leading Operations Teams and Change

• Leadership Styles for Operations Managers
• Building and Motivating High-Performing Teams
• Communication Across Functions
• Handling Conflict and Escalations
• Managing Change in Operations
• Overcoming Resistance to Change
• Developing Supervisors and Frontline Staff

Module 22: Case Studies and Capstone

• Case Study: Improving Flow in a Manufacturing Plant
• Case Study: Capacity and Scheduling in a Service Organization
• Case Study: Supply Chain Disruption and Recovery
• Case Study: Digital Transformation of an Operations Function
• Capstone: Developing an Operations Improvement Plan
• Lessons Learned and Best Practice Synthesis

Apply for Certification

https://www.vskills.in/certification/office-skills/operations-manager