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Certified TQM Professional

How It Works

  1. 1. Select Certification & Register
  2. 2. Receive a.) Online e Learning Access (LMS)    b.) Hard copy - study material
  3. 3. Take exam online anywhere, anytime
  4. 4. Get certified & Increase Employability

Test Details

  • Duration: 60 minutes
  • No. of questions: 50
  • Maximum marks: 50, Passing marks: 25 (50%).
  • There is NO negative marking in this module.
  • Online exam.

Benefits of Certification


Rs.3,499 /-
Sample Chapter Download Brochure

Why should I take TQM certification?

Quality plays a key role in gaining the reputation that can give any organisation a competitive edge and helps in building a reputation. Consistently delivering high quality services/products to customers reward your company greatly. The Total Quality Management (TQM) approach has changed the way businesses work & is widely recognised in providing a direction to an organisation & its all business activities by incorporating quality principles.

This course will teach you the basic principles and applications of total quality management. You'll learn to develop & implement quality strategies to achieve excellence and meet customer's needs.

Study & Learn

  • TQM and Quality Basics
  • Models and Frameworks for TQM
  • Planning - Policy, Strategy and Goal Deployment
  • Design for Quality
  • Performance Measurement Frameworks
  • Strategic Quality Management
  • Self-Assessment, Audits and Reviews
  • Statistical Process Control
  • Process Management & Human Resource Management
  • Implementing TQM

How will I benefit from TQM certification?

Vskills certification for TQM Professional assesses & tests on planning, implementing and maintaining quality systems across the organization. The certification tests the candidates on various areas in models and framework of TQM, planning and implementing TQM, Quality management system, Continuous improvement, QFD, FMECA and Statistical process control.

TQM Professionals are in great demand. Companies specializing in quality audit, review or implementing quality systems are constantly hiring skilled TQM professionals. Various public and private companies also need TQM professionals for their quality assurance or quality control departments.

Companies that hire TQM Professionals

Hero Corporate Services, Accenture, Amtek Auto, Britannia, Asian Paints, Cargill India,

Companies that hire TQM Professionals

Hero Corporate Services, Accenture, Amtek Auto, Britannia, Asian Paints, Cargill India,

TQM Professional Table of Contents

https://www.vskills.in/certification/Certified-TQM-Professional-Table-of-Contents

TQM Professional Course Outline

https://www.vskills.in/certification/Certified-TQM-Professional-Course-Outline

TQM Professional Sample Questions

https://www.vskills.in/certification/Certified-TQM-Professional-Sample-Questions

TQM Professional Mock Test

http://www.vskills.in/practice/quiz/TQM

Apply for TQM Professional Certification

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Table of Contents

TQM and Quality Basics

  • Managing Quality
  • Understanding the needs
  • Quality in all functions
  • Quality Pioneers

Models and Frameworks for TQM

  • Historical Development of TQM
  • Early TQM frameworks
  • The four Ps and three Cs of TQM

Leadership and Commitment

  • Excellence in Leadership

Planning - Policy, Strategy and Goal Deployment

  • Integrating TQM
  • Developing Policies and Strategies

Partnerships and Resources

  • Partnering
  • Just-in-time (JIT) Management

Design for Quality

  • The Design Process
  • Quality Function Deployment (QFD)
  • Specifications and Standards
  • Service Design
  • FMECA

Performance Measurement Frameworks

  • Measurement and Improvement Cycle
  • Costs of Quality
  • Quality Costing
  • Performance Measurement Framework
  • Implementing

Self-Assessment, Audits and Reviews

  • Self-assessment Framework
  • The Malcolm Baldrige National Quality Award
  • The Deming Prize
  • ISO 9000 Series Standards
  • Self-Assessment Methodologies
  • Audit and Review

Benchmarking

  • Need and Basics
  • Benchmarking Process

Strategic Quality Management

  • Vision, Mission and Values
  • MBO
  • Strategic Planning and Execution
  • Hoshin Kanri
  • Cross Functional Management

Statistical Process Control

  • Basic Statistics
  • Central Tendencies
  • Measures of Spread
  • Measures of Shape
  • Measures of Association
  • Frequency Distributions
  • Central Limit Theorem
  • Basic Probability
  • Collecting and Summarizing Data
  • Control Chart
  • Process Capability and Performance

Process Management

  • Process Planning
  • Process Control
  • Causes of Variation

Quality Management Systems

  • Need and Basics of QMS
  • QMS Design
  • QMS requirements

Continuous Improvement

  • Tools and Techniques
  • Taguchi methods
  • Six sigma

Human Resource Management

  • Respect
  • Empowerment, Motivation and Participation
  • Teamwork
  • Quality Circles
  • Quality Improvement Teams
  • Training
  • Strategic Alignment
  • Appraisal Process

Implementing TQM

  • Planning
  • Sustained improvement

 

Course Outline

 

TQM and Quality Basics

  • Managing Quality
  • Understanding the needs
  • Quality in all functions
  • Quality Pioneers

Models and Frameworks for TQM

  • Historical Development of TQM
  • Early TQM frameworks
  • The four Ps and three Cs of TQM

Leadership and Commitment

  • Excellence in Leadership

Planning - Policy, Strategy and Goal Deployment

  • Integrating TQM
  • Developing Policies and Strategies

Partnerships and Resources

  • Partnering
  • Just-in-time (JIT) Management

Design for Quality

  • The Design Process
  • Quality Function Deployment (QFD)
  • Specifications and Standards
  • Service Design
  • FMECA

Performance Measurement Frameworks

  • Measurement and Improvement Cycle
  • Costs of Quality
  • Quality Costing
  • Performance Measurement Framework
  • Implementing

Self-Assessment, Audits and Reviews

  • Self-assessment Framework
  • The Malcolm Baldrige National Quality Award
  • The Deming Prize
  • ISO 9000 Series Standards
  • Self-Assessment Methodologies
  • Audit and Review

Benchmarking

  • Need and Basics
  • Benchmarking Process

Strategic Quality Management

  • Vision, Mission and Values
  • MBO
  • Strategic Planning and Execution
  • Hoshin Kanri
  • Cross Functional Management

Statistical Process Control

  • Basic Statistics
  • Central Tendencies
  • Measures of Spread
  • Measures of Shape
  • Measures of Association
  • Frequency Distributions
  • Central Limit Theorem
  • Basic Probability
  • Collecting and Summarizing Data
  • Control Chart
  • Process Capability and Performance

Process Management

  • Process Planning
  • Process Control
  • Causes of Variation

Quality Management Systems

  • Need and Basics of QMS
  • QMS Design
  • QMS requirements

Continuous Improvement

  • Tools and Techniques
  • Taguchi methods
  • Six sigma

Human Resource Management

  • Respect
  • Empowerment, Motivation and Participation
  • Teamwork
  • Quality Circles
  • Quality Improvement Teams
  • Training
  • Strategic Alignment
  • Appraisal Process

Implementing TQM

  • Planning
  • Sustained improvement

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