TQM

Checkout these top Interview questions on TQM (Total Quality Management) to prepare for a job role in Quality Management.

Q.1 What are the mandatory quality procedures?

The six mandatory quality procedures are - Control of documents Control of records Control of Production Equipment, tools and CNC programs Control of Non-conforming products Preventive Action Corrective Action

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Q.2 What is your approach towards quality improvement activities?

According to me quality improvement activities gives an opportunity for the practice's GPs and staff members to come together as a team to consider quality improvement.

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Q.3 What is the difference between product and process quality?

In product quality the concentration is always on the final quality but in case of process quality we set the process parameter.

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Q.4 What do you think is the role of a SQA Personnel with reference to inspections or testing?

Usually the role of SQA professional is to make the inspection process or testing process visible, for both the participants and the management, to assess progress and risk. SQA personnel often need to act as facilitators or coaches. Often they are regarded as the owners or custodians of the inspection or testing process, or even as the owners/custodians of the whole software process..

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Q.5 What is your opinion on the statement that "Quality Control Is Reactive In Approach"?

Sample Answer - In my opinion quality control is not a reactive in approach quality is built into the product right from the design stage, and SPC charts indicates before the process goes out of control such that we can take the corrective action before defective products are produced.

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Q.6 Which technique is used for equipment effectiveness

The total productive maintenance (TPM) is used equipment effectiveness

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Q.7 Describe Fishbone diagram

It is a problem-solving technique involving a diagram similar to a fish skeleton to know the reasons for defects in a process or product. The diagram has problem at the head and the causes link into the spine. It is also called as Ishikawa diagram or cause and effect diagram

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Q.8 What is 5S

5S is a lean technique to create and maintain a safe, clean and efficient workplace by eliminating wastes.

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Q.9 Describe VSM

VSM or Value Stream Mapping is a technique to visualize all steps of a process to highlight the value-adding and wasteful steps.

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Q.10 Explain takt time

Takt time is the time needed for creating the product against the customer demand. Its formula is: Time Available for Production/Customer's Daily Demand

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Q.11 Illustrate FMEA

FMEA expands to failure mode and effects analysis, is an analysis technique to predict failures in a process or product and, prioritize failures as per probability and impact.

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Q.12 Describe brainstorming

Brainstorming is a group technique involving group of people to contribute ideas for solving a problem.

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Q.13 Describe the Pareto Principle

The Pareto principle is also known as 80/20 rule and it states that 80 percent of the outcomes are due to 20 percent of causes.

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Q.14 What is standard deviation in six sigma

Standard deviation is the amount of variation of a set of values and a low value indicates data values are closer to mean and higher value indicates that data values are spread over a wide range.

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Q.15 What is meant by the DMAIC methodology

DMAIC expands to various phases of six sigma as: define (identify the Y and X), measure (measure the X and Y and prioritize the Xs), analyze (Test XY relationship), improve (improve the Y and crucial Xs), and control (monitor Ys and crucial Xs)

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Q.16 What is the concept of value in Lean?

The value in Lean is the level of fulfilling a customer's requirement by the product or service.

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Q.17 Describe Value Stream as applicable in Six sigma

The Value Stream in Six sigma black belt is actually a lean concept which refers to all the processes which result in production of the final product or service to the customer. Hence, it includes both value-added and the non-value-added processes.

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Q.18 Pull in Lean refers to

Pull refers to the movement in production as per requirements or pull by the customer. Companies produce as per customer need and do not produce as per forecasts.

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Q.19 What are the various wastes as per lean

Wastes as listed in Lean are: Non-value-added activities, Overproduction, Process and Motion waste, Delays, Transportation, Unnecessary Inventory and defects.

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Q.20 Frequency programs (FP's) are designed to provide rewards to which type of customers?

Frequency programs (FP's) are designed to provide rewards to customers who buy frequently and in substantial amounts.

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Q.21 The 233 DPMO signifies which six sigma level

The five six sigma level has 233 DPMO

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Q.22 What are the three basic components of a production system?

The three basic components of a production system are inputs, processes, and outputs

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Q.23 How to calculate RPN

RPN can be calculated as: multiply Severity Rating, Occurrence Rating and Detection Rating

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Q.24 What does Total Quality Management emphasizes?

Total Quality Management emphasizes a commitment to quality that goes beyond internal company issues to suppliers and customers

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Q.25 What will be the RPN value for a process with 7 as severity, 3 as occurrence, and a 9 as detection?

The RPN number is 189.

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Q.26 What is the primary reason for Deming's position that slogans should be eliminated?

Most problems depend on the system and cannot be controlled by workers.

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Q.27 How will you manage conflict within the TQM project team?

Conflicts within the project team can be managed by using any of the conflict management technique as per situation, the technique can be: collaborating, forcing, accommodating, avoiding or compromising.

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Q.28 What are the benefits of benchmarking?

The benefits of benchmarking are : 1. Creating a better understanding of the current position. 2. Heightening sensitivity to changing customer needs. 3. Encouraging innovation

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Q.29 How will you addremanage under performance by the TQM team?

Under performance requires getting to the root of the problem which is present in the process or being faced by the team. It also involves listening to the team members for problem being faced, developing a motivated environment and continuously monitoring for addressing any underperformance event.

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Q.30 What is VOC?

VOC expands to voice of customer and is the technique to get the customer requirements on parameters like value, price, etc.

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Q.31 What is balanced scorecard?

A balanced scorecard is a tool to update sponsors or senior management about the progress of a process and groups ongoing measures into four areas, as: finance, process, people, and innovation.

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Q.32 What is MSA in Six Sigma?

MSA expands to Measurement System Analysis and is used for verification of the measurement system on parameters like accuracy, etc.

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Q.33 What is included in internal costs under TQM?

Internal costs under TQM includes inspection, scrap, and repair

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Q.34 What is Cost of good quality

Cost of good quality is the cost incurred to maintain the quality standards of the end product or service. It includes prevention cost and appraisal cost.

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Q.35 What is needed for effective Quality Circles?

Effective Quality circles needs better communications and group dynamics amongst employees who are also motivated

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Q.36 What is included in the Quality Trilogy?

The Quality Trilogy consists of quality planning, quality improvement and quality control.

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Q.37 What do you understand by the Kano model?

The Kano Model is a technique to prioritize features of a product on basis of customer satisfaction, so as to develop the product roadmap.

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Q.38 What do you understand by the Kaizen?

Kaizen is a concept which is focused on incremental and continuous improvements of the process.

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Q.39 How will you analyze the quality costs?

Trend and Pareto analysis can be used to analyze the quality costs.

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Q.40 What is the main factor guiding the setting of quality objective?

Customer need is the main factor guiding the setting of quality objective.

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Q.41 What interrelationship is shown at the roof of House of Quality?

Interrelationship of design Attributes is shown at the roof of House of Quality.

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Q.42 What is the major component of fitness of use?

Quality Design and Quality of Conformance are the major component of fitness of use

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Q.43 Describe Quality Assurance

Quality assurance ensures maintenance of quality level of the product or service and any supplier or customer quality issue is resolved.

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Q.44 Who lists the quality objective?

Top level management of the company, lists the quality objective.

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Q.45 Describe process flow chart

A process flow chart is chart showing operation involved in a process by various symbols representing elements and activities.

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Q.46 What is the use of histogram?

A histogram is a bar chart which depicts the distribution of variables.

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Q.47 Can we use a maturity model as a benchmark?

Yes, we can use a maturity model as a benchmark.

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Q.48 Which cost type is reduced due to better quality?

Maintenance costs are reduced due to better quality

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Q.49 Which costs are included in Taguchi Loss Function?

Taguchi Loss Function consists of costs of dissatisfaction, repair and warranty.

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Q.50 Which DMAIC stage uses check sheet?

Measure phase of DMAIC uses the check sheet.

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