Table of Contents

 

TQM and Quality Basics

  • Managing Quality
  • Understanding the needs
  • Quality in all functions
  • Quality Pioneers

Models and Frameworks for TQM

  • Historical Development of TQM
  • Early TQM frameworks
  • The four Ps and three Cs of TQM

Leadership and Commitment

  • Excellence in Leadership

Planning - Policy, Strategy and Goal Deployment

  • Integrating TQM
  • Developing Policies and Strategies

Partnerships and Resources

  • Partnering
  • Just-in-time (JIT) Management

Design for Quality

  • The Design Process
  • Quality Function Deployment (QFD)
  • Specifications and Standards
  • Service Design
  • FMECA

Performance Measurement Frameworks

  • Measurement and Improvement Cycle
  • Costs of Quality
  • Quality Costing
  • Performance Measurement Framework
  • Implementing

Self-Assessment, Audits and Reviews

  • Self-assessment Framework
  • The Malcolm Baldrige National Quality Award
  • The Deming Prize
  • ISO 9000 Series Standards
  • Self-Assessment Methodologies
  • Audit and Review

Benchmarking

  • Need and Basics
  • Benchmarking Process

Strategic Quality Management

  • Vision, Mission and Values
  • MBO
  • Strategic Planning and Execution
  • Hoshin Kanri
  • Cross Functional Management

Statistical Process Control

  • Basic Statistics
  • Central Tendencies
  • Measures of Spread
  • Measures of Shape
  • Measures of Association
  • Frequency Distributions
  • Central Limit Theorem
  • Basic Probability
  • Collecting and Summarizing Data
  • Control Chart
  • Process Capability and Performance

Process Management

  • Process Planning
  • Process Control
  • Causes of Variation

Quality Management Systems

  • Need and Basics of QMS
  • QMS Design
  • QMS requirements

Continuous Improvement

  • Tools and Techniques
  • Taguchi methods
  • Six sigma

Human Resource Management

  • Respect
  • Empowerment, Motivation and Participation
  • Teamwork
  • Quality Circles
  • Quality Improvement Teams
  • Training
  • Strategic Alignment
  • Appraisal Process

Implementing TQM

  • Planning
  • Sustained improvement

 

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