Certified TQM Professional Sample Questions

Sample Questions


Q.1 "Quality is defined by the customer" is?
A. an unrealistic definition of quality
B. a user-based definition of quality
C. a manufacturing-based definition of quality
D. Representative State Transfer

Q.2 Which of the following is not one of the major categories of costs associated with quality?
A. prevention costs
B. appraisal costs
C. internal failures
D. none of the above, they are all major categories of costs associated with quality

Q.3 According to the manufacturing-based definition what is quality?
A. quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost
B. quality depends on how well the product fits patterns of consumer preferences
C. even though quality cannot be defined, you know what it is
D. quality is the degree to which a specific product conforms to standards

Q.4 All of the following costs are likely to decrease as a result of better quality except ?
A. customer dissatisfaction costs
B. inspection costs
C. scrap costs
D. maintenance costs

Q.5 Inspection, scrap, and repair are examples of?
A. internal costs
B. external costs
C. costs of dissatisfaction
D. societal costs

Answers : 1-B, 2-D,3-D,4-D,5-A


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