In the quest to gain maximum customer satisfaction, the TQM was designed. The Certified TQM Professional validates your proficiency in how efficiently you manage customer satisfaction at the lowest possible cost, deliver quality products, and improve process quality as well and most importantly in developing strategies. With the increasing requirements of TQM Professionals in achieving customer satisfaction, this certification will prove to be an icing to your career.
Why become an Certified TQM Professional?
In any firm, Quality maintenance is the most significant aspect for achieving a good reputation and to give any organization a competitive edge. Constantly providing high-quality services/products to customers rewards any company to a large extent. With the TQM Professional certification, you’ll expand your career opportunities in the market, that’ll make you achieve high command in office, along with great financial benefits.
Who should take TQM professional Certification?
Any person who is seeking career growth in the quality sector must go for the TQM Professional certification. TQM professionals are aware of basic in attaining maximum customer satisfaction at the lowest overall cost, focus on delivering a quality product or service by improvising your processes or setting up a world-class quality management system. The Certified TQM Professional course teaches you the fundamental principles and applications of total quality management and the implementation of quality strategies.
Career in Quality Management
If a consumer is pleased with a company’s product, he or she will return for additional products. If they are given a faulty product, however, they are unlikely to return to that particular brand! This is why quality management is important. Let us look at the career prospects of quality management.
Roles and Responsibilities
The Certified TQM Professional are assigned with the following responsibilities –
- Firstly, upgrade and improve the processes and systems to ensure the best quality products TQM is designed and introduced. Customer feedback is essential. TQM designs processes and systems based on customer feedback’s and their research helps in the development of the company.
- Secondly, ensure quality management by detecting and reducing maximum possible errors.
- Also, streamline supply chain management, upgrade services, and make sure that employees are trained.
- Subsequently, improve the quality of a firm’s outputs, including goods and services, through constant improvement of internal practices.
- Finally, hold all parties involved in the production process accountable for the complete quality of the final product or service.
Vskills Certified TQM Professional Overview
The TQM Professional certification course offered by Vskills aims to enhance your expertise in quality management and let you achieve excellence in the field, giving you a professional edge. It tests the candidates on various areas in total quality management concepts which includes:
- Firstly, TQM and Quality Basics
- Secondly, Models and Frameworks for TQM
- Planning – Policy, Strategy, and Goal Deployment
- Design for Quality
- Also, Performance Measurement Frameworks
- Then, Strategic Quality Management
- Self-Assessment, Audits, and Reviews
- Subsequently, Statistical Process Control
- Process Management & Human Resource Management
- Finally, Implementing TQM
Benefits of Vskills Certification
Vskills is India’s largest certification provider. Along with providing several professional and highly-demanded certifications in different niches, Vskills certifications guarantees the below-mentioned benefits –
- The certifications will have a Government verification tag.
- The Certification is valid for life.
- Lifelong e-learning access.
- Access to Free Practice Tests.
- Get tagged as ‘Vskills Certified’ On Monsterindia.com
- Get tagged as ‘Vskills Certified’ On Shine.com
Exam Details: Certified TQM Professional
- Duration: 60 minutes
- No. of questions: 50
- Maximum marks: 50
- Passing marks:25 (50%)
- There is NO negative marking in this module
Certification Process
- First of all, Select Certification & Register
- Furthermore, Receive a.) Online e Learning Access (LMS) b.) Hard copy – study material
- Then, take the exam online anywhere, anytime
- Finally, Get certified & Increase Employability
Course Outline
TQM and Quality Basics
Models and Frameworks
Leadership and Commitment
Planning – Policy, Strategy and Goal Deployment
Partnerships and Resources
Design for Quality
Performance Measurement Frameworks
- Measurement and Improvement Cycle
- Costs of Quality
- Quality Costing
- Performance Measurement Framework
- Implementing
Self-Assessment, Audits and Reviews
- Self-assessment Framework
- The Malcolm Baldrige National Quality Award
- The Deming Prize
- ISO 9000 Series Standards
- Self-Assessment Methodologies
- Audit and Review
Benchmarking
Strategic Quality Management
- Vision, Mission and Values
- MBO
- Strategic Planning and Execution
- Hoshin Kanri
- Cross Functional Management
Statistical Process Control
- Basic Statistics
- Central Tendencies
- Measures of Spread
- Measures of Shape
- Measures of Association
- Frequency Distributions
- Central Limit Theorem
- Basic Probability
- Collecting and Summarizing Data
- Control hart
- Process Capability and Performance
Process Management
Quality Management Systems
Continuous Improvement
Human Resource Management
- Respect
- Empowerment, Motivation and Participation
- Teamwork
- Quality Circles
- Quality Improvement Teams
- Training
- Strategic Alignment
- Appraisal Process
Implementing TQM
Preparation Guide: Certified TQM Professional
Proper guidance and the right preparation resources can make a very significant impact on your learning process. With choosing the best preparation strategy, one can go through the proper steps and achieve the TQM Professional Certification. This preparation guide helps you focus on the significant areas of the Certified TQM Professional exam, and help you with the exam preparation.
Step 1 – Review the Exam Objectives
The most essential part of preparation is to familiarize yourself with the chief objectives of the Certified TQM Professional exam. Going through the different sections of the course outline will help you align yourself with the different requirements and prerequisites of the exam. Moreover, you’ll get to know your stand in the competition before you start with the preparation. This in turn, will help you plan the right strategy to pass the test and attain your desired certification, and hence gain high-paying career options.
- TQM and Quality Basics
- Models and Frameworks for TQM
- Planning – Policy, Strategy and Goal Deployment
- Design for Quality
- Performance Measurement Frameworks
- Strategic Quality Management
- Self-Assessment, Audits and Reviews
- Statistical Process Control
- Process Management & Human Resource Management
- Implementing TQM
Refer: Certified TQM Professional Brochure
Step 2 – Learn the Traditional way through books
As we all know that book is a man’s best friend Books are the best sources of knowledge and books helps us to understand every topic with a complete understanding of it. Books strengthen the capacity of the brain to remember. The best way to study in a self-reliant way is through books. The top three books for TQM are as follows.
- Quality Management for Organisational Excellence by David L. Goetsch; Stanley Davis – An intelligible, practical look at how to become an effective quality manager and decision-maker focused on improving the quality of people, processes products, and the work environment on a continual basis.
- Total Quality Management by John S Oakland, Peter Morri – The writer enlightens on the complex concepts and confusing jargon associated with implementing total quality, Peter Morris introduces the information in his unique pictorial style.
- Quality Management for Organisations using Lean Six Stigma Techniques by Erick Jones – An upgrade on the current focus of quality management. This book covers the concepts and principles of Lean Six Stigma and its origins in total quality management and statistical process control.
Step 3 – E-Learning and Study Materials
Choosing the right set of resources is undoubtedly the most important step towards successful preparation. To support your learning with the best quality study resource and materials, Vskills offers E-Learning Study Material for the Certified TQM Professional exam. E-learning is one of the finest sources to gain knowledge in today’s time. It strengthens the quality of learning and teaching. E-learning today is adapted and preferred by most people. The study material available online helps the individual to understand the fundamentals of the subject and provides deeper knowledge regarding the niche.
One very special aspect of Vskills learning material is its timely updates and lifetime access. In addition to supporting your e-learning, Vskills also provides study materials in hard copy for the candidates preferring offline study methods.
Refer: Certified TQM Professional Sample Chapter
Step 4 – Check your progress with practice tests
Practice tests help to identify the areas of improvement and the ones where you need to give special attention to. Apart from increasing our confidence, practice tests are important for examining the amount of knowledge in the different areas of the course. So start your journey to become a Certified TQM Professional. Start Practicing Now!
Improve your chances of a bright and benefitting career. Start Practicing for the Certified TQM Professional exam Now!
Step 5 – Prepare for Job Interview
Prepare for TQM Job Interview with our latest edition of interview questions, the questions are prepared by expert to help you to overcome the job interview obstacle. Checkout now !
