TQM Methods and Functions
The TQM methods and functions will be used for increasing business and reducing losses. Moreover, for complete effectiveness each components of the organization must work properly together. However, errors have a ways of multiplying. As a result, the failure to meet the requirements in one part or area that creates problems.
TQM Methods
- Firstly, the methods of TQM is more successful after training different parts of organizations. Moreover, they have shown the usefulness of the techniques.
- Moreoever, using TQM methods sales staff can monitor and increase successful sales calls.
- Above all, office staff has used TQM methods to
- prevent errors in word processing,
- improve inputting to computers,
- customer-service people have monitored and reduced complaints, etc.
Defining TQM
TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. Above all, it is a combination of quality and management tools for increasing business and reducing losses due to wasteful practices.
Moreover, some of the companies who implements TQM includes Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor Company.
In short, managements that depends heavily on pushing the workforce to ‘do the right job right the first time’, or ‘accept that quality is your responsibility’. However, this will not only fail to achieve quality but may create division and conflict. Above all, everyone must work together at every interface to achieve improved performance. And that can only happen if the top management is really committed.
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