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Quality plays a key role in gaining the reputation that can give any organization a competitive edge and helps in building a reputation. Consistently delivering high-quality services/products to customers reward your company greatly. This course will teach you the basic principles and applications of implementing and managing service quality. You'll learn to develop & implement service quality strategies to achieve excellence and meet customer's needs.
This certification will cover various areas in service quality basics, total quality management, ROQ analysis, quality management and tools, quality assessment and measurement.
In this course, you will study & learn
Vskills Certified Services Quality Manager will find employment in companies specialized in quality & customer services. Various public and private companies also need service quality managers for their quality and services departments.
Vskills Certified Sevices Quality Manager are employed in Top MNC's and organizations like ING Vyasa Bank, IBM India, HDFC Bank, Airtel, Franklin Templeton, Fortis Healthcare
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Service Quality Basics
Total Quality Management
Quality Management Tools
Assessment and Measurement
Customer Relationship Management
Lifetime Value and Customer Profitability Analysis
The Malcolm Baldrige Quality Award
European Foundation For Quality Anagement
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