Why should I take IT Support certification?

IT Support Professional Certification allows organizations to strategize their IT policy and support for uninterrupted uptime of IT resources. For growth and development, all organizations need well-trained and efficient IT support to function effectively. Nearly every sector requires IT support professionals; to perform IT support tasks such as keeping systems in running condition and troubleshooting if any IT related problem arises to keep an office running smoothly and efficiently. Vskills provide certification for those seeking career in IT support to perform their tasks better.

How will I benefit from IT Support Certification?

Vskills Certified IT Support professional will find employment in banks, Schools, corporate, travel and tourism, hotel Industry etc as IT support staff. Practically every business needs an IT support professional and this certification can really help get a job that you deserve.The certification is designed to focus on development of employability skills essential for today's IT support professionals that inculcate organization and time management, stress management, self-analysis, self-promotion and professional development skills. It provides an opportunity for those who wish to work in an organization as an IT support professional.

Companies that hire IT Support Professional

Vskills Certified IT Support Professional may  find employment in all kind of companies like Tata Consultancy Services Ltd, Wipro, Tech Mahindra, Satyam, HCL, IBM services


IT Support Table of Contents

https://www.vskills.in/certification/Certified-IT-Support-Professional-Table-of-Content

IT Support Course Outline

https://www.vskills.in/certification/Certified-IT-Support-Professional-Course-Outline

IT Support Tutorial

http://vskills.in/certification/tutorial/information-technology/certified-it-support-professional/

IT Support Sample Questions

https://www.vskills.in/certification/Certified-IT-Support-Professional-sample-questions

IT Support Mock Tests

https://vskills.in/practice/quiz/IT-Support


Apply for IT Support Professional Certification

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TABLE OF CONTENT


1. Electronics basics

  • 1.1 Electricity versus Electronics
  • 1.2 Electricity Basics
  • 1.3 Analog electronics
  • 1.4 Digital electronics

2. Computer Basics

  • 2.1 Introduction - What is Computer?
  • 2.2 Characteristics of computer
  • 2.3 Generation of computers
  • 2.4 Classification of Computers
  • 2.5 Applications of Computer
  • 2.6 Representation of information
  • 2.7 Commonly Used Computer Terms
  • 2.8 Basic Operations of a Computer

3. Introducing Hardware

  • 3.1 Input Device
  • 3.2 Output Devices
  • 3.3 Cabinet or chassis
  • 3.4 Storage Devices
  • 3.5 Essential Technician Tools
  • 3.6 Troubleshooting principle

4. Chassis Or Cabinet

  • 4.1 Chassis types
  • 4.2 Form Factor
  • 4.3 Chassis Components
  • 4.4 Opening Different Chassis
  • 4.5 Accessing Components
  • 4.6 Switched Mode Power Supply (SMPS)
  • 4.7 Install and Replace SMPS
  • 4.8 Troubleshoot SMPS
  • 4.9 Electrostatic discharge (ESD)

5. Motherboard

  • 5.1 Basic Components Identification
  • 5.2 Form Factor
  • 5.3 I/O Ports and Peripheral Interfaces
  • 5.4 Memory Slots
  • 5.5 Expansion Slots
  • 5.6 Expansion cards
  • 5.7 Disk Drives Connectors
  • 5.8 Chipset
  • 5.9 POST (Power On Self Test)
  • 5.10 BIOS, CMOS and CMOS Battery
  • 5.11 Jumpers and DIP Switches
  • 5.12 CPU Socket
  • 5.13 Cooling
  • 5.14 Configuring the Motherboard
  • 5.15 Install, Replace and Maintain a Motherboard
  • 5.16 THE BOOTING PROCESS

6. Processor

  • 6.1 CPU Basics
  • 6.2 CPU Features
  • 6.3 CPU Internals
  • 6.4 History
  • 6.5 CPU technologies
  • 6.6 Identify the CPU
  • 6.7 Install or Remove CPU
  • 6.8 Troubleshoot CPU and Motherboard

7. Memory

  • 7.1 Memory Basics
  • 7.2 DRAM
  • 7.3 SRAM
  • 7.4 ROM
  • 7.5 CMOS
  • 7.6 Flash Memory
  • 7.7 Memory Packaging
  • 7.8 Identify your RAM
  • 7.9 Install RAM
  • 7.10 Remove RAM
  • 7.11 Troubleshooting Memory

8. Storage Devices

  • 8.1 Optical Drives – CD and DVD-ROM/R/RW and Blue ray
  • 8.2 Removable Storage – Tape, Flash, SD and USB
  • 8.3 Hybrid Drive
  • 8.4 Floppy Drives
  • 8.5 Hard Disk Drive Systems
  • 8.6 Formatting Hard Disk
  • 8.7 Drive Connector and Cables
  • 8.8 Install Hard Disk
  • 8.9 Troubleshoot Hard Disk

9. Display Devices

  • 9.1 Display Basics
  • 9.2 Formats and Interfaces
  • 9.3 Analog Video
  • 9.4 Digital Video
  • 9.5 Video Signals
  • 9.6 Monitors
  • 9.7 Cathode Ray Tube (CRT)
  • 9.8 Liquid Crystal Displays (LCDs)
  • 9.9 Install Monitor
  • 9.10 Troubleshoot Monitor

10. Keyboard & Mouse

  • 10.1 Keyboard Basics
  • 10.2 Keyboard Key Layouts
  • 10.3 Keyboard Technologies
  • 10.4 Keyboard Interfaces
  • 10.5 Keyboard Maintenance.
  • 10.6 Keyboard Troubleshooting
  • 10.7 Mouse Basics
  • 10.8 Mouse Technologies
  • 10.9 Mouse Interfaces
  • 10.10 Mouse Troubleshooting
  • 10.11 Mouse Maintenance

11. Printers

  • 11.1 Printer Basics
  • 11.2 The Printing Process
  • 11.3 Printer Types
  • 11.4 Dot-Matrix Printer
  • 11.5 Inkjet Printer
  • 11.6 Thermal Printers
  • 11.7 Laser Printers
  • 11.8 Printer Interfaces
  • 11.9 Page Description Languages
  • 11.10 Install Printer
  • 11.11 Maintaining Printer
  • 11.12 Troubleshooting Printer

12. Peripherals Devices

  • 12.1 Scanners
  • 12.2 TV Tuner Cards
  • 12.3 MFD
  • 12.4 Webcam
  • 12.5 Digital Camera
  • 12.6 Computer speakers
  • 12.7 Microphone
  • 12.8 UPS
  • 12.9 KVM

13. Laptop

  • 13.1 Laptop Basics
  • 13.2 Why a Laptop?
  • 13.3 Classification
  • 13.4 Components
  • 13.5 Notebook Maintenance
  • 13.6 Troubleshooting Notebook
  • 13.7 Laptop Upgrading
  • 13.8 Install, Upgrade or Remove Memory
  • 13.9 Install, Upgrade or Remove Optical Drive
  • 13.10 Install, Upgrade or Remove Battery

14. Operating System

  • 14.1 Introduction
  • 14.2 File and Directory
  • 14.3 Using Commands
  • 14.4 Introduction to simple batch files
  • 14.5 Windows XP Setup
  • 14.6 Windows User interface
  • 14.7 File and Folder Management
  • 14.8 Windows configuration
  • 14.9 Windows Accessories
  • 14.10 Windows Management
  • 14.11 Optimizing Windows
  • 14.12 Windows Troubleshooting
  • 14.13 Restore Windows

15. Networking Basics

  • 15.1 What is a network?
  • 15.2 Types of Networks
  • 15.3 Network Devices
  • 15.4 Internet Connectivity Options
  • 15.5 Network Cabling and Connectors
  • 15.6 IPv4
  • 15.7 TCP/IP Protocols and Ports
  • 15.8 Configuring IPv4 Steps
  • 15.9 IPv6
  • 15.10 Network Troubleshooting
  • 15.11 Command-Line Tools

 

 
COURSE OUTLINE


1. Electronics basics
  • Clarifies doubts between electricity and electronics
  • Explanation of basic electricity terms
  • Details on analog electronics
  • Details on digital electronics
2. Computer Basics
  • What is Computer?
  • Features of a computer
  • What is meant by generation of computers
  • Different types of Computers
  • Uses of Computer
  • How is information represented in computer
  • Commonly Used Computer Terms
  • The basic operations in a computer
3. Introducing Hardware
  • Explaining different input device
  • Illustrating different output devices
  • Explaining cabinet of a computer
  • Storage Devices in a computer
  • Technician tools which are needed
  • Troubleshooting principle to be followed
4. Chassis Or Cabinet
  • Explaining different types of chassis
  • Form Factor of cabinets
  • Parts of a chassis
  • How to open different chassis
  • How to access components in a chassis
  • Basics of Switched Mode Power Supply (SMPS)
  • Steps to install and replace SMPS
  • How to troubleshoot SMPS
  • What is electrostatic discharge (ESD)
5. Motherboard
  • Basic Components of motherboard
  • Form factors of motherboard
  • I/O Ports and Peripheral Interfaces
  • Different memory slots on motherboard
  • Expansion slots of motherboard
  • Expansion cards used on motherboards
  • Various disk drives connectors
  • What is Chipset
  • Steps in POST (Power On Self Test)
  • Explanation of BIOS, CMOS and CMOS Battery
  • Jumpers and DIP Switches on motherboard
  • CPU Socket of motherboard
  • Detailing Cooling
  • Configuring the Motherboard
  • Install, Replace and Maintain a Motherboard
  • Explaining the booting process
6. Processor
  • CPU Basics
  • CPU Features
  • CPU Internals
  • History of CPU
  • CPU technologies
  • Identify the CPU
  • Install or Remove CPU
  • Troubleshoot CPU and Motherboard
7. Memory
  • Memory Basics
  • What is DRAM
  • Explaining SRAM
  • Detailing ROM
  • Details on CMOS
  • Illustrating flash memory
  • Different memory packaging
  • How to identify RAM
  • Steps to install RAM
  • Steps for removing RAM
  • Troubleshooting memory
8. Storage Devices
  • Illustrating different optical drives
  • Different removable storage
  • What is Hybrid Drive
  • Explaining floppy drives
  • Details on hard disk drive
  • Steps for formatting hard disk
  • Different drive connector and cables
  • Steps to install hard disk
  • How to troubleshoot a hard disk
9. Display Devices
  • Basics of computer display
  • Various display formats and interfaces
  • Details of analog video
  • Explanation of digital video
  • What is Video Signals
  • Different type of Monitors
  • Explanation of Cathode Ray Tube (CRT)
  • Details on Liquid Crystal Displays (LCDs)
  • Steps to install monitor
  • How to troubleshoot monitor
10. Keyboard & Mouse
  • Basics of keyboard
  • Various key layouts of a keyboard
  • Different keyboard technologies
  • Interfaces used by a keyboard
  • How to maintain a Keyboard
  • Troubleshooting of Keyboard
  • Mouse Basics
  • Various technologies of a mouse
  • Mouse Interfaces
  • Steps for mouse troubleshooting
  • Mouse maintenance tips
11. Printers
  • Basics of a printer
  • Process of printing
  • Various types of printer
  • Dot-Matrix Printer
  • Inkjet Printer
  • Thermal Printers
  • Laser Printers
  • Various interfaces of printer
  • Page Description Languages
  • Steps to install a printer
  • How to maintain a printer
  • Troubleshooting printer
12. Peripherals Devices
  • Scanners
  • TV Tuner Cards
  • MFD
  • Webcam
  • Digital Camera
  • Computer speakers
  • Microphone
  • UPS
  • KVM
13. Laptop
  • Basics of a laptop
  • Why to use a Laptop?
  • Classification of laptops
  • Components in a laptop
  • How to maintain a notebook
  • Troubleshooting notebook
  • Steps for upgrading a laptop
  • Install, Upgrade or Remove Memory
  • Install, Upgrade or Remove Optical Drive
  • Install, Upgrade or Remove Battery
14. Operating System
  • Introduction to operating system
  • What is file or directory
  • Using Commands
  • Simple batch files introduction
  • Steps to install Windows XP
  • Windows User interface
  • File and folder management in windows
  • Configuring the Windows OS
  • Windows Accessories
  • Windows Management
  • Optimizing Windows OS
  • Steps in troubleshooting Windows
  • Method to restore Windows
15. Networking Basics
  • What is a network?
  • Different types of networks
  • Devices used in a network
  • Explaining various internet connectivity options
  • Network Cabling and Connectors
  • IPv4
  • TCP/IP Protocols and Ports
  • Steps to configure IPv4
  • IPv6
  • Troubleshooting network problems
  • Command-Line Tools

Techvedic Technologies Pvt Ltd
501 West End Mall Janakpuri
Near The Piccadily (Hilton) Hotel
New Delhi-110058
T: +91 011 45733736/37

“Exam scheduling to be done through user account” / “Exam once scheduled cannot be cancelled”
Date of Examination
05-Aug-2017
06-Aug-2017
19-Aug-2017
20-Aug-2017
03-Sep-2017
16-Sep-2017
17-Sep-2017
07-Oct-2017
08-Oct-2017
21-Oct-2017
22-Oct-2017
05-Nov-2017
Examination Time
01:00 PM - 02:00 PM
02:30 PM - 03:30 PM
04:00 PM - 05:00 PM
05:30 PM - 06:30 PM
10:00 AM - 11:00 AM
11:30 AM - 12:30 PM

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