Certified IT Support Professional Course Outline


Course Outline
 

 

1. Electronics basics
  • Clarifies doubts between electricity and electronics
  • Explanation of basic electricity terms
  • Details on analog electronics
  • Details on digital electronics
2. Computer Basics
  • What is Computer?
  • Features of a computer
  • What is meant by generation of computers
  • Different types of Computers
  • Uses of Computer
  • How is information represented in computer
  • Commonly Used Computer Terms
  • The basic operations in a computer
3. Introducing Hardware
  • Explaining different input device
  • Illustrating different output devices
  • Explaining cabinet of a computer
  • Storage Devices in a computer
  • Technician tools which are needed
  • Troubleshooting principle to be followed
4. Chassis Or Cabinet
  • Explaining different types of chassis
  • Form Factor of cabinets
  • Parts of a chassis
  • How to open different chassis
  • How to access components in a chassis
  • Basics of Switched Mode Power Supply (SMPS)
  • Steps to install and replace SMPS
  • How to troubleshoot SMPS
  • What is electrostatic discharge (ESD)
5. Motherboard
  • Basic Components of motherboard
  • Form factors of motherboard
  • I/O Ports and Peripheral Interfaces
  • Different memory slots on motherboard
  • Expansion slots of motherboard
  • Expansion cards used on motherboards
  • Various disk drives connectors
  • What is Chipset
  • Steps in POST (Power On Self Test)
  • Explanation of BIOS, CMOS and CMOS Battery
  • Jumpers and DIP Switches on motherboard
  • CPU Socket of motherboard
  • Detailing Cooling
  • Configuring the Motherboard
  • Install, Replace and Maintain a Motherboard
  • Explaining the booting process
6. Processor
  • CPU Basics
  • CPU Features
  • CPU Internals
  • History of CPU
  • CPU technologies
  • Identify the CPU
  • Install or Remove CPU
  • Troubleshoot CPU and Motherboard
7. Memory
  • Memory Basics
  • What is DRAM
  • Explaining SRAM
  • Detailing ROM
  • Details on CMOS
  • Illustrating flash memory
  • Different memory packaging
  • How to identify RAM
  • Steps to install RAM
  • Steps for removing RAM
  • Troubleshooting memory
8. Storage Devices
  • Illustrating different optical drives
  • Different removable storage
  • What is Hybrid Drive
  • Explaining floppy drives
  • Details on hard disk drive
  • Steps for formatting hard disk
  • Different drive connector and cables
  • Steps to install hard disk
  • How to troubleshoot a hard disk
9. Display Devices
  • Basics of computer display
  • Various display formats and interfaces
  • Details of analog video
  • Explanation of digital video
  • What is Video Signals
  • Different type of Monitors
  • Explanation of Cathode Ray Tube (CRT)
  • Details on Liquid Crystal Displays (LCDs)
  • Steps to install monitor
  • How to troubleshoot monitor
10. Keyboard & Mouse
  • Basics of keyboard
  • Various key layouts of a keyboard
  • Different keyboard technologies
  • Interfaces used by a keyboard
  • How to maintain a Keyboard
  • Troubleshooting of Keyboard
  • Mouse Basics
  • Various technologies of a mouse
  • Mouse Interfaces
  • Steps for mouse troubleshooting
  • Mouse maintenance tips
11. Printers
  • Basics of a printer
  • Process of printing
  • Various types of printer
  • Dot-Matrix Printer
  • Inkjet Printer
  • Thermal Printers
  • Laser Printers
  • Various interfaces of printer
  • Page Description Languages
  • Steps to install a printer
  • How to maintain a printer
  • Troubleshooting printer
12. Peripherals Devices
  • Scanners
  • TV Tuner Cards
  • MFD
  • Webcam
  • Digital Camera
  • Computer speakers
  • Microphone
  • UPS
  • KVM
13. Laptop
  • Basics of a laptop
  • Why to use a Laptop?
  • Classification of laptops
  • Components in a laptop
  • How to maintain a notebook
  • Troubleshooting notebook
  • Steps for upgrading a laptop
  • Install, Upgrade or Remove Memory
  • Install, Upgrade or Remove Optical Drive
  • Install, Upgrade or Remove Battery
14. Operating System
  • Introduction to operating system
  • What is file or directory
  • Using Commands
  • Simple batch files introduction
  • Steps to install Windows XP
  • Windows User interface
  • File and folder management in windows
  • Configuring the Windows OS
  • Windows Accessories
  • Windows Management
  • Optimizing Windows OS
  • Steps in troubleshooting Windows
  • Method to restore Windows
15. Networking Basics
  • What is a network?
  • Different types of networks
  • Devices used in a network
  • Explaining various internet connectivity options
  • Network Cabling and Connectors
  • IPv4
  • TCP/IP Protocols and Ports
  • Steps to configure IPv4
  • IPv6
  • Troubleshooting network problems
  • Command-Line Tools

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