Vskills has developed a new strategic framework for Skill Development for early school leavers and existing workers, especially in the unorganized sector to improve their employability called Trade Employable Skills (TES).

Trade Employable Skills does effective assessment and certification of candidates in different trade disciplines like Electrical, Electronics, Agriculture, Chemical, Automobile, IT, etc to make them job ready.

Why should one take this certification?

To demonstrate clear understanding and practical aspects and to get a visible recognition for this knowledge.

Table of Content

https://www.vskills.in/certification/Vskills-Certified-Hospitality-Assistant-Table-of-Content

Practice Test

https://www.vskills.in/test/

Companies that hire Hospitality Assistant

All small and medium companies need certified employees who have the requisite skills. There are more jobs opening up in the economy on a regular basis with the fast growth of the country.

Apply for Certification

By Net banking / Credit Card/Debit Card

We accept Visa/Master/Amex cards and all Indian Banks Debit Cards. There is no need to fill application form in case you are paying online.

Please click buy now to proceed for online payments.

  • Visa Card
  • Master Card
  • American Express
 TABLE OF CONTENT

Hotel Housekeeping

  • What is Housekeeping?
  • Objectives of Hotel Housekeeping
  • Types of Hotels
  • Special Hotels

Hotel Organization

  • Divisions of a Hotel
  • Front Office
  • Housekeeping Department
  • Maintenance or Engineering Department
  • Food and Beverage Department
  • Accounting Department
  • Sales and Marketing
  • Supporting Departments

Food and Beverage

  • F&B Basics
  • F&B Services Department Structure
  • F&B Ancillary Departments
  • Tableware
  • Table Settings
  • Plates and bowls
  • Glassware
  • Types of Spoons, Forks, and Knives
  • Types of Glasses
  • F&B Service Types
  • Room Service

Front Office

  • Front Office Basics
  • Front Office Operations
  • Guest Cycle
  • Sale Process
  • Telephone Manners and Etiquette
  • Hotel Rooms
  • Room Reservation
  • Guest Check Out
  • Modes of Payment

House Keeping

  • Housekeeping Basics
  • Housekeeping Department Areas
  • Housekeeping Responsibility
  • Cleaning
  • Cleaning Equipment and Chemicals
  • Guest Supplies

Personal Skills

  • Grooming
  • Manners
  • Assertiveness

Inter Personal Skills

  • Verbal Communication
  • Conversation Skills
  • Non-Verbal Communication
  • Listening Skills
  • Team Working Skills
  • Customer Service

Hygiene and Health

  • Personal Hygiene
  • Personal Health
  • Health Management

Positive Attitude and Behavior

  • Positive Attitude
  • Different Negativities
  • Steps to Be Positive
  • Positive Behaviour
  • Factors affecting behaviour
  • Traits for Positive Behaviour

Stress Management

  • Consequences of Stress
  • Reason/Causes of Stress
  • Signs of stress
  • Techniques of Stress Management

Time Management

  • Time Management Techniques

Hospitality Etiquette

  • Reception
  • Etiquettes as a host
  • Etiquettes as an Invitee
  • Etiquettes of using Elevators/Escalators
  • Etiquettes of using Stair Case
  • Etiquettes of using a Door
  • Table Manners/Etiquettes of using Table

Computer Basics

  • What is Computer?
  • Commonly Used Computer Terms
  • Units of a computer system
  • Input Devices
  • Output Devices
  • Storage Devices
  • Types of Software
  • Windows Basics
  • The User Interface
  • Windows Accessories
  • Computer Networking
  • E-mail
“Exam scheduling to be done through user account” / “Exam once scheduled cannot be cancelled”
Date of Examination
05-Aug-2017
06-Aug-2017
19-Aug-2017
20-Aug-2017
03-Sep-2017
16-Sep-2017
17-Sep-2017
07-Oct-2017
08-Oct-2017
21-Oct-2017
22-Oct-2017
05-Nov-2017
Examination Time
01:00 PM - 02:00 PM
02:30 PM - 03:30 PM
04:00 PM - 05:00 PM
05:30 PM - 06:30 PM
10:00 AM - 11:00 AM
11:30 AM - 12:30 PM

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Tags: hospitality assistant, front office, housekeeping, hotel, booking, customer service, table setting, hotel, hospitality