Table of Content
 

Hotel Housekeeping

  • What is Housekeeping?
  • Objectives of Hotel Housekeeping
  • Types of Hotels
  • Special Hotels

Hotel Organization

  • Divisions of a Hotel
  • Front Office
  • Housekeeping Department
  • Maintenance or Engineering Department
  • Food and Beverage Department
  • Accounting Department
  • Sales and Marketing
  • Supporting Departments

Food and Beverage

  • F&B Basics
  • F&B Services Department Structure
  • F&B Ancillary Departments
  • Tableware
  • Table Settings
  • Plates and bowls
  • Glassware
  • Types of Spoons, Forks, and Knives
  • Types of Glasses
  • F&B Service Types
  • Room Service

Front Office

  • Front Office Basics
  • Front Office Operations
  • Guest Cycle
  • Sale Process
  • Telephone Manners and Etiquette
  • Hotel Rooms
  • Room Reservation
  • Guest Check Out
  • Modes of Payment

House Keeping

  • Housekeeping Basics
  • Housekeeping Department Areas
  • Housekeeping Responsibility
  • Cleaning
  • Cleaning Equipment and Chemicals
  • Guest Supplies

Personal Skills

  • Grooming
  • Manners
  • Assertiveness

Inter Personal Skills

  • Verbal Communication
  • Conversation Skills
  • Non-Verbal Communication
  • Listening Skills
  • Team Working Skills
  • Customer Service

Hygiene and Health

  • Personal Hygiene
  • Personal Health
  • Health Management

Positive Attitude and Behavior

  • Positive Attitude
  • Different Negativities
  • Steps to Be Positive
  • Positive Behaviour
  • Factors affecting behaviour
  • Traits for Positive Behaviour

Stress Management

  • Consequences of Stress
  • Reason/Causes of Stress
  • Signs of stress
  • Techniques of Stress Management

Time Management

  • Time Management Techniques

Hospitality Etiquette

  • Reception
  • Etiquettes as a host
  • Etiquettes as an Invitee
  • Etiquettes of using Elevators/Escalators
  • Etiquettes of using Stair Case
  • Etiquettes of using a Door
  • Table Manners/Etiquettes of using Table

Computer Basics

  • What is Computer?
  • Commonly Used Computer Terms
  • Units of a computer system
  • Input Devices
  • Output Devices
  • Storage Devices
  • Types of Software
  • Windows Basics
  • The User Interface
  • Windows Accessories
  • Computer Networking
  • E-mail

Apply for Certification

https://www.vskills.in/certification/Vskills-Certified-Hospitality-Assistant