1. Six Sigma and Organizational Goals    

• History and Evolution of Six Sigma    
  
• Introduction to Six Sigma    
• Characteristics of Six Sigma    
• Improvement Process and Transfer Function    
• Contributions to Six Sigma    
• Six Sigma Projects    
• Six Sigma Business Processes    
• Organizational Drivers    
• Organizational Metrics and Process Improvement    

2. Lean Principles and Six Sigma Projects    

• Introduction to Lean Principles    
  
• Lean Principles and Concepts    
• Application of Lean Six Sigma    
• Theory of Constraints (TOC)    
• Valuable and Non-Valuable Activities    
• Value Stream Mapping    

3. Design for Six Sigma and FMEA

• Design for Six Sigma (DFSS)    
  
• DFSS and Six Sigma Methodology    
• DFSS Methodologies    
• Failure Modes and Effects and Analysis (FMEA)    
• Risk Priority Number (RPN)    
• Design FMEA and Process FMEA    

DEFINE PHASE

4. Six Sigma  - Project Identification

• Six Sigma Project and Methodology    
  
• Six Sigma Benchmarking    
• Components of a Process    
• Input and Output - Process Variables    
• Project Stakeholder in Six Sigma    

5. Voice of the Customer in Six Sigma    

• Voice of the Business and Voice of the Customer    
  
• Process of Collecting Customer Data    
• Effective Data Collection Techniques    
• Customer Requirements and QFD    
• House of Quality (HOQ)    
• HOQ Matrix    

6. Six Sigma and Project Management    

• Six Sigma - Project Charter    
  
• Six Sigma - Project Scope    
• Project Metrics - Six Sigma    
• Project Planning Tools    
• Project Documentation in Six Sigma    
• Project Risk Analysis    

7. Six Sigma Management and Planning Tools

• Affinity Diagrams    
  
• Interrelationship Digraph    
• Tree Diagram    
• Prioritization Matrices    
• Matrix Diagrams    
• Process Decision Program Charts (PDPC)    
• Activity Network Diagrams    

8. Six Sigma Performance Metrics

• Performance Metrics
  
• Defects Per Unit (DPU)    
• Defects Per Million Opportunity (DPMO)    
• Rolled Throughput Yield (RTY)    
• Process Capability Indices
• Cost of Poor Quality (COPQ)    

9. Project Team Dynamics and Performance    

• Six Sigma Teams    
  
• Roles and Responsibilities of Six Sigma Team    
• Six Sigma Team  - Roles and Responsibilities    
• Challenges of a Team    
• Tools of Six Sigma    
• Team Communication in Six Sigma    

MEASURE PHASE

10. Process Analysis and Documentation

• Measuring Processes    
  
• Process Mapping    
• Process of Documentation    

11. Probability and Statistical Distribution    

• Probability and Events    
  
• Rules of Addition and Multiplication    
• Permutation and Combinations    
• Statistical Distributions
• Binomial and Poisson Distribution    

12. Data Classification, Sampling and Collection 

• Data Types and Measurement    
  
• Data Sampling Methods    
• Six Sigma Data Collection Methods    
• Strategies of Data Collection    

13. Statistical and Graphical Presentation

• Fundamentals of Statistics    
  
• Measures of Central Tendency and Dispersion    
• Frequency Distribution    
• Graphical Methods    

14. Measurement System Analysis    

• Measurement System Analysis    
  
• Precision in Measurement Systems    
• Measurement Accuracy – Bias Study    
• Measurement Accuracy – Linearity Study    
• Percent Agreement    

15. Performance and Process Capability Measurement

• Measuring Process Performance
  
• Process Capability Studies    
• Indices of Process Capability and Performance    
• Long-term Capability and Sigma Level    

ANALYZE PHASE

16. Six Sigma - Hypothesis Tests for Variances and Proportions    

• Paired Comparison T-Test    
  
• Test for Variance    
• Hypothesis Tests for Proportions    
• ANOVA    
• Chi-square Test    

17. Six Sigma - Hypothesis Testing and Tests for Means    

• Introduction to Hypothesis Testing    
  
• Confidence Interval and Error Types    
• Power and Sample Sizes
• Process - Hypothesis Testing    
• One Sample Tests for Means    
• Two-sample t-test for Means (Pooled)    

18. Six Sigma - Multi-vari Studies, Correlation, and Linear Regression    

• Multi – Variation Analysis    
  
• Variation in Six Sigma    
• Correlation and Correlation Coefficient    
• Causation and Statistical Significance    
• Linear Regression    

IMPROVE PHASE

19. Six Sigma - Root Cause Analysis and Waste Elimination    

• Root Cause Analysis    
  
• Waste Reduction    
• Tools of Waste Reduction    

20. Design of Experiments    

• Introduction to Design of Experiments    
  
• Important Concepts in DOE    
• Types of Effects    

21. Six Sigma - Cycle Time Reduction and Kaizen Blitz    

• Cycle Time Reduction
• Methods of Cycle Time Reduction    
• Kaizen and Kaizen Blitz    

CONTROL PHASE

22. Six Sigma - Control Charts    

• Key Elements and Types of Control Charts    
  
• Handling Control Charts    
• Standard Control Charting Process    
• Variable Data and Control Charts    
• Attributes of Data and Control Charts    

23. Six Sigma - Lean Tools for Process Control    

• Total Productive Maintenance(TPM)    
  
• Visual Factory    
• Process of Applying Control Tools in Service    

24. Six Sigma - Statistical Process Control and Control Plans

• Introduction to Statistical Process Control (SPC)
  
• Control Charts and Variations    
• Selecting Variables for SPC    
• Rational Subgrouping    
• Developing and Implementing Control Plan 

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