Overview of Office Administration

• Qualities required in an office assistant
• Interview tips
• Daily Routine of an Office assistant
• Office Supplies

Telephone Usage

• Telephone Manners
• Telephone etiquettes
• Voice Mail etiquettes

Mail Services

• Incoming Mail
• Outgoing Mail
• Fundamental activities of mail handling department
• Mail Automation

Travel arrangement and Hotel Reservation

• Hotel reservations
• Hotel Accommodation

Hospitality

• Important tasks of a receptionist
• Etiquettes as a host
• Etiquettes as an Invitee
• Etiquettes of using Elevators/Escalators
• Etiquettes of using Stair Case
• Etiquettes of using a Door
• Table Manners/Etiquettes of using Table

Meetings

• Types of meetings
• Types of Committees
• Meeting Terminologies Glossary

Record Management

• Horizontal Filing
• Vertical filing
• Lateral filing
• Computer filing

Office Automation

• Duplicating machine
• Photocopying machine
• Features of photocopying machine
• FAX (Facsimile)
• Dictaphone
• Desktop Publishing (DTP)
• Time recording machine
• Document Shredder
• Telecom Equipments

Computer Fundamentals

• Computer Hardware
• Computer Software

MS-Office

• MS-Word
• MS-Excel
• MS-Powerpoint

Office Ergonomics

• Distance between desk and chair
• Positioning Computer keyboard and Mouse
• Positioning of computer display
• Organizing the work area
• Constant intervals

Miscellaneous

• Internet
• E-banking
• Data Security
• Business Letter
• Book-Keeping and Accounting
• Stress Management
• Time Management

Apply for Certification

https://www.vskills.in/certification/Certified-Office-Administrator