Why should I take this certification?

This course will teach you the basic principles of claims management. The certification tests the candidates on various areas in insurance basics, underwriting, insurance intermediaries, claim settlement procedure, legal aspects, ethics and new trends in claim settlement.

In this course, you will study & learn

  • Insurance
  • Underwriting
  • Underwriting & Claims Settlement
  • Role of Insurance Intermediaries
  • Claim Settlement
  • Legal Aspects
  • Ethics & Corporate Governance
  • Trends in Claims settlement

How will I benefit from this certification?

Vskills Certified Claims Manager will find employment in companies specializing in claims or insurance or finance. Various public and private companies also need claims managers for their claims or insurance or finance departments.for their insurance or underwriting departments.

Claim Manager Table of Contents


Claim Manager Tutorial


Claim Manager Sample Questions


Claim Manager Mock Test


Apply for Claim Manager Certification

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1. Insurance

1.1 History

1.2 Principles of Insurance

1.3 Disclosure

1.4 Material Facts

1.5 Methods of insurance

1.6 Insurer’s Business Model

1.7 Types of Insurance

1.8 Insurance Policy


2. Underwriting

2.1 Introduction

2.2 Types of Underwriting

2.3 Underwriting Policy

2.4 Sources of Underwriting Information

2.5 Classes of Business

2.6 Assessment & Management of Exposure

2.7 Perils & Clause of Insurance Policies

2.8 Operational Control

2.9 Underwriting of Life Insurance

2.10 Underwriting of General Insurance


3. Underwriting and Claims Settlement

3.1 Introduction

3.2 Nature of Claim for Various Classes of Insurance

3.3 Types of Claims

3.4 Claim Settlement & Its Significance

3.5 Dispute, Litigation & Arbitration


4. The Role of Insurance Intermediaries

4.1 Introduction

4.2 The Role of Insurance Intermediaries


5. Claim Settlement

5.1 General Claim Settlement Procedure

5.2 Investigation and Assessment

5.3 Claims Documents

5.4 Arbitration

5.5 Settlement

5.6 Survey by Professional Surveyors

5.7 The Surveyor Report

5.8 Claim Procedure for Motor Insurance

5.9 Claim Procedure for Fire and Marine Insurance

5.10 Health Insurance Claim Settlement

5.11 Settlement of Insurance Claims


6. Legal Aspects

6.1 Introduction

6.2 Legal Aspects of Insurance Contracts


7. Ethics and Corporate Governance

7.1 Basics

7.2 IRDA Corporate Governance Guidelines

7.3 Protection of Policy Holders

7.4 Treating Customers Fairly


8. Trends in Claim Settlement

8.1 Introduction

8.2 End-to-End Claims Management Solutions

8.3 Focus on Key Performance Indicators

8.4 Advanced Fraud Detection Technologies

8.5 Customer Service

8.6 Quality Assurance and Insurance

8.7 Insurance Business & Claim Management in Other Countries

“Exam scheduling to be done through user account” / “Exam once scheduled cannot be cancelled”
Date of Examination
Examination Time
01:00 PM - 02:00 PM
02:30 PM - 03:30 PM
04:00 PM - 05:00 PM
05:30 PM - 06:30 PM
10:00 AM - 11:00 AM
11:30 AM - 12:30 PM

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