Certified Telecom Management Professional

How It Works

  1. 1. Select Certification & Register
  2. 2. Receive Online e-Learning Access (LMS)
  3. 3. Take exam online anywhere, anytime
  4. 4. Get certified & Increase Employability

Test Details

  • Duration: 60 minutes
  • No. of questions: 50
  • Maximum marks: 50, Passing marks: 25 (50%).
  • There is NO negative marking in this module.
  • Online exam.

Benefits of Certification

$49.00 /-
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Why should I take this certification?

The Online Course in Telecom Management course gives practical exposure to the complex world of telecom management. The course covers the different aspects of Telecom management that includes marketing communications, technical knowledge and finance side of telecom industry.

Study & Learn

  • Telecom Industry Overview
  • Telecom Fundamentals
  • Telecom Consumer Products
  • Basics of Telecom Marketing
  • Telecom Retail Marketing Vs Other functions
  • Account Manager
  • Marcom in Telecom
  • Operations V/S Other Functions
  • Contact Centre Operations
  • Training & Audit
  • Billing, Collection & Retention
  • Technical Team
  • Network Team
  • OSS and BSS Team
  • VAS Team
  • R & D Team

How will I benefit from this certification?

The successful participants are ready to be employed as VAS Manager, Product Manager, Project Manager, Business Analyst, Business Operations, Sales Executive, Marketing Manager in telecom companies, tower companies, service providers, consulting companies etc.

Telecom Management Table of Contents


Telecom Management Practice Test


Telecom Management Interview Questions


Companies that hire Telecom Management Professionals

Vskills Telecom Management professionals will find employment in major telecom companies like Bharti Airtel, Vodafone, Idea Cellular, Tech Mahindra, Reliance, KPMG, EY, IBM, Honeywell.

Telecom Management Blogs

Checkout the latest online blogs on Telecom Management.

Telecom Management Jobs

Checkout the various job openings for Telecom Management Professionals, click here..

Telecom Management Internships

Vskills runs its flagship internship programme where bright interns work with academic council, click to know more details..

Apply for Telecom Management Certification

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Basics of Telecom

  • Telecom Industry Overview
  • Telecom Industry Evolution
  • Industry Composition/Overview
  • Indian Mobile SWOT
  • Mobile Operators in India
  • Mobile Operators in India
  • Mobile Operators: Sharing Mobile Network Infrastructure in India
  • Managed Service Providers
  • Shifting Balance Towards Managed Services
  • Managed Service Deals
  • Handset Vendors
  • Handset Companies of India
  • Handset Maker Companies of India
  • Value Added Service Providers
  • Economic Benefits of Telecom Industry
  • Factors Facilitating Growth of Telecom Sector
  • GSM & CDMA Technologies & Markets
  • CDMA vs. GSM
  • Licensing & Regulatory Terms
  • Status of Telecom Sector
  • Synopsis- Unified Access Services Policy 2005
  • Synopsis- Unified Access Services Policy 2012
  • Other Modern Initiatives
  • Summary

Telecom Fundamentals

  • Introduction
  • Common Telecom Terminology
  • Generations of Cellular Networks
  • Classification of Existing Systems
  • General Network Components
  • GSM Network Architecture
  • GSM: Advantages & disadvantages
  • CDMA Network Architecture
  • CDMA Advantages & Disadvantages
  • CDMA
  • CDMA Network Structure
  • CDMA Network Architecture
  • Summary

Telecom Consumer Products

  • Introduction
  • Telecom Pricing
  • Cost-based Pricing
  • Demand-based Pricing
  • Billing Methods
  • Telecom Consumer Products
  • mCommerce
  • Handsets
  • Summary

Basics of Telecom Marketing

  • Introduction
  • Telecom Value Chain
  • Customer Lifecycle & Value Chain
  • Customer, Consumer and Influencer
  • Small Wallet Customers
  • Differentiators
  • Customer Promotion
  • Customer Retention
  • Retailer Promotion- Push from the Operator
  • Retailer Promotion
  • Revenue Measurement in Telecom
  • Summary

Telecom Retail

  • Introduction
  • Telecom Retail
  • Telecom Direct Distribution Channels
  • Telecom Indirect Distribution Channels
  • Prepaid Connections
  • Postpaid Connections
  • Telecom Brands
  • Direct Communication
  • Indirect Communication
  • Summary

Marketing Vs Other functions

  • Introduction
  • Marketing Vs Sales
  • Marketing and Sales Teams
  • Telecom Organisational Structure
  • Interdependence between Sales and Marketing
  • Variations in Sales and Marketing Functions
  • Cost and Revenue Centres
  • Summary

Account Manager

  • Introduction
  • B2B Account Management
  • Customer Profiling
  • Sales Targets
  • Account Manager Skills
  • Activities of Account Manager
  • Channel Management
  • Sales Manager Skills
  • Activities of Sales Manager
  • Competitive Intelligence
  • Summary

Marcom in Telecom

  • Introduction
  • Product Management
  • Telecom Products
  • Product Lifecycle
  • Go-To-Market Strategy
  • Telecom Stakeholders
  • External Environment
  • Internal Environment
  • Product Manager and Channel Partners
  • Qualities of Good Product Manager
  • Competitive Tracking
  • Market Communications
  • Effective Marcom Strategy
  • Integrated Marketing Communications
  • Newer Forms of Communications
  • Implementation of Communication
  • Skills of Marcom Manager
  • Summary

Operations Vs.Other Functions

  • Introduction
  • Operations in Telecom
  • Operations Vs Other Functions
  • Representative Structure of Operations and Service Function
  • Qualities of Operations Team
  • Operations Function in Other Organizations
  • Summary

Contact Centre Operations

Training & Audit

Billing, Collection & Retention

Technical Team

Network Team

OSS and BSS Team

VAS Team

R&D Team

  • Introduction
  • Role of R&D Team in Telecom
  • Challenges facing R&D
  • R&D and Vendor Management
  • IT Support Team
  • IT Support
  • Summary

Basics of Managing Accounts and Finances

  • Introduction
  • Sources of Revenue in Telecom
  • Revenue Accounting
  • Elements of Revenue from Customers
  • Costs of Telecom Operator
  • Financial KPIs for Telecom Organizations
  • Profitability in Telecom Industry
  • Summary

Finance Team and Its Role

  • Introduction
  • Finance & Accounts Function
  • Finance & Accounts Team Vs other Teams
  • Revenue Assurance
  • Revenue Assurance Monitoring
  • Fraud Management
  • Churn Management
  • Summary

Legal and Regulatory Affairs

  • Introduction
  • Regulatory Authorities of Telecom
  • Regulatory Activities of Legal Team
  • Legal Operational Activities of Legal Team
  • Legal Teams in Telecom Organisations
  • Summary

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