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Business Development Executive Table of contents


Table of Content
 


Business Development Basics

  • What is Business Development
  • Business Development and Other Departments
  • Skills for Business Development
  • Business Development Drivers
  • Business Development Process

Sales Basics

  • What is Sales
  • Sales Responsibilities
  • Sales Techniques
  • Sales Cycle
  • Types of Orientation

Markets Analysis

  • Factors influencing consumer behaviour
  • Major Psychological Processes
  • Buying Decision Process
  • Organisational Buying
  • Business Buying Decision Process
  • Procurement Process
  • Managing B2B Customer Relationships

Customer Handling

  • Understanding Customer Behaviour
  • Customers Expectations
  • Building Customer Relationship

Client Management

  • Making Sales Strategies
  • Lead Generation
  • Client Acquisition
  • Sales Proposal
  • Filing Tenders
  • Client Retention
  • Client Relationship Management

Developing Sales skills

  • Skills Development
  • Public Speaking
  • Personality Development
  • Self Grooming Tips
  • Positive Attitude
  • Positive Behaviour
  • Behaviour for Successful Sale Person
  • Listening Skills
  • Vocal Skills

Negotiation Skills

  • Negotiation Basics
  • Preparing for the Negotiation Process
  • The Seven Basic Steps in Negotiation
  • Best Alternative to a Negotiated Agreement (BATNA)
  • Tactics for Negotiation Process

Telephone Skills

  • Telephone Manners
  • Telephone Etiquettes
  • Managing Telephone Calls
  • Voice Mail Etiquettes

Stress Management Skills

  • Consequences of Stress
  • Reason/Causes of Stress
  • Signs of stress
  • Techniques of Stress Management

Time Management Skills

  • Time Management Techniques

Office Communications and Mailing Skills

  • Mailing Services
  • Addressing Envelopes
  • Effective Office Meetings
  • Office memos
  • Incoming Mail
  • Outgoing Mail
  • Fundamentals activities of mail handling department
  • Mail Automation

Managing Office Records

  • Filing and Record Keeping
  • Purpose of Record Management
  • Features of Effective Record Management
  • Information Types
  • Information Access
  • Type of Files
  • Procedure of Classification
  • Methods of Filing
  • Systems of Filing

Arranging Client Meetings

  • Types of Meetings
  • Type of Committees
  • Meeting Arrangement
  • Meeting Terminologies Glossary
  • Meeting Management
  • Meeting Room Arrangements
  • Planning and Scheduling Meeting
  • Meeting Minutes

Word Processing - MS-Word 2013

  • MS-Word Basics
  • Working With Documents
  • Customize the Word Environment
  • Editing a Document
  • Formatting Text
  • Formatting Paragraphs
  • Styles
  • Graphics
  • Proofing a Document
  • Page Formatting
  • Macros
  • Lists
  • References and Citations
  • Track Changes

Spreadsheet - MS-Excel 2013

  • Excel 2013 Basics
  • Workbook and Worksheet
  • Manipulating Data
  • Worksheet Formatting
  • Page Properties and Printing
  • Excel Formulas
  • Sort and Filter
  • Charts
  • Macros

Presentation Software - MS-PowerPoint 2013

  • MS-PowerPoint 2013 Basics
  • PowerPoint Presentation
  • Slide Formatting
  • Slide Effects and Slide Show
  • Printing and Publishing

Networking and Internet

  • Networking Concepts
  • Network types
  • Windows Networking terms
  • Sharing Local Printer
  • Connecting to a Network Printer
  • Internet
  • Web Browser
  • Uploading and download files
  • E-mail
  • Managing E-mail Accounts
  • Sending an E-mail from Outlook
  • Web based E-mail or Gmail
  • Digital Signature

Future Developments

  • Business Development and SEO
  • Social Media and Business Development
  • E-Commerce
  • Big Data
  • Internet of Things (IoT)
  • Automation and AI


Apply for Certification

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