Introduction to Communication

• Theory of Business Communication
• Classification Of Communication
• The Purpose Of Communication
• The Process Of Communication
• The Seven C’s Of Communication In Verbal Communication
• Universal Elements In Communication
• Interaction With Social And Electronic Media

Diversity and Organizational Communication

• Organizational Communication
• Assumptions underlying early organizational communication
• Communication Networks
• Direction Of Communication
• Interpersonal Communication
• Communication Approaches Used In An Organization
• Line And Staff Management (Lsm)
• Intercultural Communication Skills
• Cultural Sensitivity And Go Global
• Effectiveness Of Intercultural Communication
• Developing Cultural Intelligence
• Improving Cross-Cultural Communication Skills
• Some Examples of Cultural Diversity

Oral Communication

• Oral Communication
• Listening

Non Verbal Communication

• Importance Of Non-Verbal Communication
• History Of Non-Verbal Communication
• Types Of Non-Verbal Communication
• Functions of Non-Verbal Communication
• How Non-Verbal Communication Helps

Written Communication

• Written Business Communication
• Types of Business Communication
• Business Etiquettes
• Modes Of Written Communication In Business Organisation
• Types Of Communication Based On Style And Purpose
• Keys To Effective Written Communication
• The Importance Of Font Selection
• How To Write A Good Business Letter
• How To Write A Memo
• E-MAIL
• Report Writing

Organisation Politics

• Overview of Organization Politics
• Political Landscape of an Organization
• The Political Players
• Antecedents of Political Behaviour
• Method of dealing with Organization Politics

Developing Negotiation Skill

• Definition of Negotiation
• Preparing for the Negotiation Process
• The Seven Basic Steps in Negotiation
• Negotiation Styles
• Attitude and Negotiation

Negotiation Strategy & Tactics

• Strategies for Negotiation
• Best Alternative to a Negotiated Agreement (BATNA)
• Approaches for Negotiation
• Types of Negotiators
• Tactics for Negotiation Process
• Non-Verbal Communication
• Emotions in the Negotiation Process
• Top Ten Effective Negotiation Skills
• Group Dynamics in Negotiation
• Creative Methods to solve Negotiation Problems
• Value Creation in Negotiations
• Giving Feedback after Negotiation
• Barriers to the Negotiation Process

Emotional Intelligence

• Emotional Intelligence
• EQ Domains
• Self-Awareness
• Self-Regulation
• Social Skills
• Improving Perception Competencies
• Using Self-management and Social Skills
• Emotional Maturity
• Emotional Resilience

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