Table of Content
 

Emergency in Front Office

  • Lost and found
  • Fire in the Hotel
  • Death
  • Accidents
  • Vandalism
  • Damage to property by Resident Guest
  • Drunk Guest
  • Theft

Hotels often about certain precautions to avoid thefts

  • Knowledge of rooms
  • Types of room

Waste Disposal, Pest Control, Fire safety and Disaster management

  • Fire Extinguishers
  • Fire extinguishers
  • Waste disposal
  • Past Control

Role of Front Office Department

  • To reserve
  • To receive, register and assign
  • Source of information

Telephone Exchange

  • Panels
  • Head set and Plug
  • Cords and Plugs
  • Alarm cut off key
  • The Reserve Dial key
  • The Couple key
  • The Head Set Jack

Qualities of a Good Telephone operator

  • Punctuality
  • Personal Hygiene
  • Accuracy
  • Speed Cooperation
  • Cooperation
  • Clarity of speech
  • Secrecy
  • Memory
  • Concentration, Application and quickness
  • Coordination with other Department in the Hotel
  • Front office
  • Housekeeping
  • F & B
  • Accounts
  • Registers in use in the exchange

Qualities of the front office staff

  • Salesman
  • Problem Solvers
  • A Reference Point
  • Coordinators
  • Image builders
  • Essential

Apply for Certification

https://www.vskills.in/certification/Vskills-Certified-Reception-Assistant