Table of Content
 

Telephone Exchange
  • Panels
  • Head Set and Plug
  • Cords and Plugs
  • Alarm Cut Off key
  • The Reserve Dial Key
  • The Couple Key
  • The Head Set Jack
  • Qualities of a Good Telephone Operator
  • Punctuality
  • Personal Hygiene
  • Accuracy
  • Speed
  • Cooperation
  • Clarity of Speech
  • Secrecy
  • Memory
  • Concentration, Application and Quickness
  • Cheerfulness
  • Careful and polite
  • Housekeeping
  • F & B
  • Accounts
  • Registers in Use in the Exchange
  • 1. Log book
  • Complaint Register
  • General Duties and responsibilities of telephone Department
  • Operator and the guest
  • Manners of addressing Telephone

Emergency in front office

  • Lost and found
  • Fire in the Hotel
  • Death
  • Accidents
  • Vandalism
  • Damage to Property by Resident Guest:
  • Drunk guest
  • Theft

Role of Front Office Department

  • To reserve
  • To receive, register and assign
  • Source of Information

Knowledge of Different Types of Room

  • Knowledge of Rooms
  • Types of Room
  • Single Room
  • Double Room
  • Twin Room
  • Studio Room
  • Single Suite
  • Double Suite
  • Cabana
  • Duplex Suite
  • Triple Room

Waste Disposal, Pest Control, Fire Safety and Disaster Management

  • Fire Extinguishers
  • Fire extinguishers
  • Waste Disposal
  • PestControl

Qualities of the Front Office Staff

  • Salesmen
  • Problem Solvers
  • A Reference Point
  • Coordinators
  • Image-builders
  • Essential

Apply for Certification

https://www.vskills.in/certification/Vskills-Certified-Hotel-Reservation-Assistant