• Panels
• Head Set and Plug
• Cords and Plugs
• Alarm Cut Off key
• The Reserve Dial Key
• The Couple Key
• The Head Set Jack
• Qualities of a Good Telephone Operator
• Punctuality
• Personal Hygiene
• Accuracy
• Speed
• Cooperation
• Clarity of Speech
• Secrecy
• Memory
• Concentration, Application and Quickness
• Cheerfulness
• Careful and polite
• Housekeeping
• F & B
• Accounts
• Registers in Use in the Exchange
• 1. Log book
• Complaint Register
• General Duties and responsibilities of telephone Department
• Operator and the guest
• Manners of addressing Telephone

Emergency in front office

• Lost and found
• Fire in the Hotel
• Death
• Accidents
• Vandalism
• Damage to Property by Resident Guest:
• Drunk guest
• Theft

Role of Front Office Department

• To reserve
• To receive, register and assign
• Source of Information

Knowledge of Different Types of Room

• Knowledge of Rooms
• Types of Room
• Single Room
• Double Room
• Twin Room
• Studio Room
• Single Suite
• Double Suite
• Cabana
• Duplex Suite
• Triple Room

Waste Disposal, Pest Control, Fire Safety and Disaster Management

• Fire Extinguishers
• Fire extinguishers
• Waste Disposal
• PestControl

Qualities of the Front Office Staff

• Salesmen
• Problem Solvers
• A Reference Point
• Coordinators
• Image-builders
• Essential

Apply for Certification

https://www.vskills.in/certification/Vskills-Certified-Hotel-Reservation-Assistant