Table of Content
 

 

Fire Safety and First Aid

  • Fire Safety Measures
  • Choosing Your Extinguisher
  • Classes of Fires
  • Class: A
  • Class: B
  • Class: C
  • Extinguisher Sizes
  • Installation and Maintenance of fire extinguisher
  • Should You Fight the Fire 
  • First aid equipments
  • Fainting
  • Cuts 
  • Burns 
  • Electrical Shock 
  • Artificial Respiration

Guest Arrival and Departure

  • Arrival Procedure
  • Departure procedure

Knowledge of Rooms of Room 

  • Knowledge of Rooms 
  • Types of Room
  • Single Room 
  • Double Room 
  • Twin Room 
  • Studio Room 
  • Single Suite 
  • Double Suite 
  • Cabana
  • Duplex Suite 
  • Triple Room

Qualities of Front Office Staff

  • Salesmen
  • Problem Solvers 
  • A Reference Point
  • Coordinators
  • Image –builders
  • Essential
  • Essential attributes

Left Luggage

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