Certified Reception Assistant

How It Works

  1. 1. Select Certification & Register
  2. 2. Receive a.) Online e Learning Access (LMS)    b.) Hard copy - study material
  3. 3. Take exam online anywhere, anytime
  4. 4. Get certified & Increase Employability

Test Details

  • Duration: 60 minutes
  • No. of questions: 50
  • Maximum marks: 50, Passing marks: 25 (50%).
  • There is NO negative marking in this module.
  • Online exam.

Benefits of Certification

$49.00 /-

Vskills has developed a new strategic framework for Skill Development for early school leavers and existing workers, especially in the unorganized sector to improve their employability called Trade Employable Skills (TES).

Trade Employable Skills does effective assessment and certification of candidates in different trade disciplines like Electrical, Electronics, Agriculture, Chemical, Automobile, IT, etc to make them job ready.

Why should one take this certification?

To demonstrate clear understanding and practical aspects and to get a visible recognition for this knowledge.

Table of Content


Practice Test


Companies that hire Reception Assistant

All small and medium companies need certified employees who have the requisite skills. There are more jobs opening up in the economy on a regular basis with the fast growth of the country.

Apply for Certification

By Net banking / Credit Card/Debit Card

We accept Visa/Master/Amex cards and all Indian Banks Debit Cards. There is no need to fill application form in case you are paying online.

Please click buy now to proceed for online payments.

  • Visa Card
  • Master Card
  • American Express


Emergency in Front Office

  • Lost and found
  • Fire in the Hotel
  • Death
  • Accidents
  • Vandalism
  • Damage to property by Resident Guest:
  • Drunk Guest
  • Theft
  • Hotels often about certain precautions to avoid thefts:

Knowledge of rooms, Types of room

  • Knowledge of rooms
  • Types of room
  • Single room
  • Double rooms
  • Twin rooms
  • Studio rooms
  • Cabana
  • Duplex Suite
  • Triple rooms

Waste Disposal, Pest Control, Fire safety and Disaster management

  • Fire Extinguishers
  • Fire extinguishers
  • Waste disposal
  • Past Control

Role of Front Office Department

  • To reserve
  • To receive, register and assign
  • Source of information

Telephone Exchange

  • Panels
  • Head set and Plug
  • Cords and Plugs
  • Alarm Cut off key
  • The Reserve Dial key
  • The Couple key
  • The Head Set Jack
  • Qualities of a Good Telephone operator
  • Punctuality
  • Personal Hygiene
  • Accuracy
  • Speed Cooperation
  • Cooperation
  • Clarity of speech
  • Secrecy
  • Memory
  • Concentration, Application and quickness
  • Coordination with other Department in the Hotel
  • Front office
  • Housekeeping
  • F & B
  • Accounts
  • Registers in use in the exchange
  • 1.   Log Box
  • Complaint register
  • General Duties and responsibilities of telephone department
  • Operator and the guest
  • Manners of addressing Telephone

Qualities of the front office staff

  • Salesman
  • Problem Solvers
  • A Reference Point
  • Coordinators
  • Image builders
  • Essential

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