- Popular Links
- Practice Test
- Write Resume
- Interview Questions
Customer service has evolved into an essential part for business and organizations. Increased technology usage, has necessitated human interaction with customers. Customer service not only includes focus on retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.
The course covers customer service basics, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused interaction, customers listening and tools along with computer and personal skills of a customer service professional.
As per Forbes, customer service is regarded as one of the best industries for professionals and executives. Jobs for customer service professionals are predicted to increase across industries, making it a good career choice for anyone who wants to have ample growth opportunities. Students with customer service certificate can also find employment in a various roles in an organization like administrative and support services.
Professionals and executives working in customer facing departments can benefit immensely and will be able to make progress in their careers, easily. Students undergoing sales or marketing or management related studies, can also enhance their chances of getting a good job and showcase their customer facing skills.
Every company or corporates require customer care professionals whether it is small or large organization, so there is a good demand form skilled professionals. Companies like HCL, Tech Mahindra, TCS, Infosys, IBM, Dell, Google, Capgemini, Deloitte, SAP, Cognizant etc are constantly looking for certified professionals.