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"Customer focus" is a marketing term that means keeping the customer in mind when selling products and services. Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers.
Customer focused organizations easily succeed in the ever competitive business environments.
The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools
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Tags: Customer Focus,
Customer Focused Organization,
Customer Focused Interaction,
Customers Listening and Tools,