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Certified EPABX Operator

How It Works

  1. 1. Select Certification & Register
  2. 2. Receive a.) Online e Learning Access (LMS)    b.) Hard copy - study material
  3. 3. Take exam online anywhere, anytime
  4. 4. Get certified & Increase Employability

Test Details

  • Duration: 60 minutes
  • No. of questions: 50
  • Maximum marks: 50, Passing marks: 25 (50%).
  • There is NO negative marking in this module.
  • Online exam.

Benefits of Certification





Rs.3,499 /-

EPABX stands for Electronic Private Automatic Branch Exchange which is a private telephone network used by companies for, either between the employees or outside the clients.

EPAX is widely used in small and big companies and are also an integral part of front office or reception. After completing the certification, the candidate will be able to get employment in front office or receptionist or EPABX operator role.

Why should one take EPABX Operator certification?

The certification enhances your skills and assesses on EPABX operations as well as reception or front office operations.


Who will benefit from taking EPABX Operator certification?

The certification exam benefits those candidates who wish to find employment in areas such as Front office, Customer support, Receptionist, Office Administrator or Call Centers. The certification is also suitable for professionals and students who want to better their career prospects.


Companies that hire EPABX Operator Professionals

Most of the companies are having an Administration Dept, they really need skilled professionals to do their different administrative task. There are n number of jobs available for the skilled professionals.



Apply for EPABX Operator Certification

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  • Master Card
  • American Express


TABLE OF CONTENT


Telephone and EPABX

  • Telephone Basics
  • What is EPABX?
  • EPABX Features
  • Managing EPABX System
  • Handle incoming and outgoing calls
  • Arranging Conference Calls

Office Management

  • Handling Couriers
  • Maintaining office Stationary and Other Inventory
  • Attendance Record Management
  • Conference Room Management
  • Housekeeping and Pantry Management
  • Petty Cash

Telephone Usage

  • Telephone Manners
  • Telephone Etiquettes

English Grammar and Usage

  • Usage of Capitals
  • Using Nouns
  • Using Pronouns
  • Using Adjectives
  • Using the Articles
  • Using Verbs and Tenses

Presentation and Communication Skills

  • Personal Presentation
  • Telephonic Communication
  • Email Communication
  • Listening Skills

Time Management

  • Use Lists
  • Beware of time wasters
  • Optimize your work environment
  • Take stock at the end of the day

Office Communications and Mailing Management

  • Mailing Services
  • Addressing Envelopes
  • Office memos
  • Incoming Mail
  • Outgoing Mail
  • Mail Automation

Guest and Visitor Management

  • Managing Office Visitors
  • Appointments System

Travel arrangement and Hotel Reservation

  • Hotel Reservations
  • Making Travel Arrangements

Meetings

  • Types of Meetings
  • Meeting Arrangement
  • Meeting Management
  • Meeting Room Arrangements
  • Planning and Scheduling Meeting
  • Meeting Minutes

Records Management

  • Filing and Record Keeping
  • Record Management
  • Information Types
  • Type of Files
  • Files Classification
  • Filing Methods
  • Filing Systems

Office Automation

  • What is Office Automation
  • Photocopying Machine
  • FAX (Facsimile)
  • Attendance Recording
  • Document Shredder

Stress Management

  • Consequences of Stress
  • Reason/Causes of Stress
  • Signs of stress
  • Techniques of Stress Management

MS-Word 2013

  • MS-Word Basics
  • Working With Documents
  • Customize the Word Environment
  • Editing a Document
  • Formatting Text
  • Formatting Paragraphs
  • Styles
  • Proofing a Document
  • Page Formatting

MS-Excel 2013

  • Excel 2013 Basics
  • Workbook and Worksheet
  • Manipulating Data
  • Worksheet Formatting
  • Page Properties and Printing
  • Excel Formulas
  • Sort and Filter

Internet and E-mail

  • Internet
  • Web Browser
  • Uploading and download files
  • E-mail
  • E-mail components (address, signature, attachments)
  • Managing e-mail account
  • Web based e-mail
  • Checking office email

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