Certified Professional Mediator

How It Works

  1. 1. Select Certification & Register
  2. 2. Receive Online e-Learning Access (LMS)
  3. 3. Take exam online anywhere, anytime
  4. 4. Get certified & Increase Employability

Test Details

  • Duration: 60 minutes
  • No. of questions: 50
  • Maximum marks: 50, Passing marks: 25 (50%).
  • There is NO negative marking in this module.
  • Online exam.
$49.00 /-

Mediation is a structured and facilitated process of dispute resolution where a neutral third party, known as the mediator, assists two or more parties in reaching a mutually agreeable solution to their conflict. Unlike arbitration or litigation, where decisions are imposed by a judge or arbitrator, mediation empowers the parties involved to maintain control over the outcome. The mediator facilitates constructive communication, helps clarify issues, explores underlying interests and concerns, and guides the parties towards generating options and negotiating a settlement.
A Professional Mediator is a trained and certified individual who facilitates negotiations and conflict resolution between parties in a neutral and impartial manner. Their primary role is to help disputing parties communicate effectively, identify their underlying interests, explore possible solutions, and reach a mutually acceptable agreement. Professional mediators work in various fields, including family law, commercial disputes, workplace conflicts, community issues, and international disputes.

Note: Please note that only assessment is provided and no learning resources will be provided.

Why should one take Certified Professional Mediator Certification?

Professional Mediator is highly relevant to organizations for several compelling reasons:

  • Effective Conflict Resolution: Mediation offers a less adversarial and more collaborative approach to resolving disputes compared to court proceedings, and can often resolve disputes more quickly than traditional legal processes, providing timely relief and solutions for the parties involved.
  • Cost-Efficiency: Mediation is generally less expensive than litigation, as it involves fewer legal fees, court costs, and associated expenses.
  • Preservation of Relationships: Mediators facilitate open communication, helping parties understand each other’s perspectives and work toward mutually beneficial solutions.
  • Confidentiality: Mediation is a confidential process, unlike court cases, which are typically public. This privacy can be crucial for sensitive matters.
  • Empowerment of Parties: Mediation empowers parties to control the outcome of their dispute, rather than having a decision imposed by a judge or arbitrator.
  • Versatility: Professional mediators can handle disputes in various contexts, including family, commercial, workplace, community, and international settings.
  • Reduction of Court Backlogs: By resolving disputes out of court, mediators help reduce the caseload of the judicial system, allowing courts to focus on cases that require judicial intervention.
  • Promoting Peaceful Resolution: Mediation promotes a culture of peaceful and constructive conflict resolution, reducing the adversarial nature of disputes.
  • Compliance with Legal Requirements: some jurisdictions, mediation is a required step before certain types of cases can proceed to court, making the role of professional mediators legally relevant.
  • Professional and Ethical Standards: Professional mediators adhere to strict ethical and professional standards, ensuring high-quality and reliable mediation services.

Who will benefit from taking Certified Professional Mediator Certification?

Several groups of individuals can benefit significantly from obtaining a Certified Professional Mediator:

  • Legal Professionals
  • Business Professionals
  • Social Workers and Counselors
  • Government and Public Sector Employees
  • Non-Profit and NGO Workers
  • Real Estate and Property Managers
  • Individuals Seeking Career Change
  • Aspiring Mediators
  • Professionals in International Relations

Certified Professional Mediator Table of Contents


Certified Professional Mediator Practice Questions


Certified Professional Mediator Interview Questions


Companies that hire Certified Professional Mediator Professionals

Professionals holding a Certified Professional Mediator can find opportunities across various industries and sectors where enhancing employee satisfaction, retention, and productivity is valued, including:

  • Large Corporations
  • Consulting Firms
  • Technology Companies
  • Healthcare Organizations
  • Financial Services
  • Manufacturing and Industrial Companies
  • Retail and Hospitality
  • Education and Nonprofit Organizations
  • Startups and Small Businesses

Certified Professional Mediator Related Blogs

Checkout the latest online blogs on Certified Professional Mediator Professional.

Certified Professional Mediator Jobs

Checkout the various job openings for Certified Professional Mediator Professional, click here..

Certified Professional Mediator Internships

Vskills runs its flagship internship program where bright interns work with academic council, click to know more details..

Apply for Certified Professional Mediator Certification

By Net banking / Credit Card/Debit Card

We accept Visa/Master/Amex cards and all Indian Banks Debit Cards. There is no need to fill the application form in case you are paying online.

Please click Buy Now to proceed with online payments.

  • Visa Card
  • Master Card
  • American Express
Buy Now


Introduction to Mediation

  • Definition and History of Mediation
  • Role of a Mediator

The Mediation Process

  • Stages of Mediation
  • Mediation Techniques

Communication Skills

  • Active Listening
  • Questioning Techniques
  • Non-Verbal Communication
  • Building Rapport

Conflict Resolution Theory

  • Understanding Conflict
  • Conflict Styles
  • Negotiation Techniques

Ethics and Standards in Mediation

  • Ethical Principles
  • Professional Standards

Legal Aspects of Mediation

  • Mediation and the Law
  • Mediator Liability

Specialized Areas of Mediation

  • Family Mediation
  • Commercial Mediation
  • Workplace Mediation
  • Community Mediation

Cultural Competence in Mediation

  • Cultural Awareness
  • Adapting Mediation Approaches
  • Bias and Stereotyping

Practical Skills Development

  • Role-Playing Exercises
  • Case Studies
  • Feedback and Self-Reflection
  • Peer Review

Mediation Practice Management

  • Setting Up a Mediation Practice
  • Client Management
  • Record Keeping
  • Professional Development

Technology in Mediation

  • Online Dispute Resolution (ODR)
  • Cybersecurity

Write a review

Please login or register to review

 For Support