Job and Responsibilities

• Role of a Receptionist
• Key Skills

Functional Grammar and Usage

• Usage of Capitals
• Using Nouns
• Using Pronouns
• Using Adjectives
• Using the Articles
• Using Verbs and Tenses

Customer Service Practice

• Key Challenge
• Customer Service in Action

Presentation and Communication Skills

• Personal Presentation
• Telephonic Communication
• Email Communication
• Listening Skills

Time Management

• Use Lists
• Beware of time wasters
• Optimize your work environment
• Take stock at the end of the day

Apply for Certification

https://www.vskills.in/certification/Certified-Front-Office-Executive