Front Office Executive Table of Contents

Table of Content


Job and Responsibilities

  • Role of a Receptionist
  • Key Skills

Functional Grammar and Usage

  • Usage of Capitals
  • Using Nouns
  • Using Pronouns
  • Using Adjectives
  • Using the Articles
  • Using Verbs and Tenses

Customer Service Practice

  • Key Challenge
  • Customer Service in Action

Presentation and Communication Skills

  • Personal Presentation
  • Telephonic Communication
  • Email Communication
  • Listening Skills

Time Management

  • Use Lists
  • Beware of time wasters
  • Optimize your work environment
  • Take stock at the end of the day


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