Certified Customer Service Representative

How It Works

  1. 1. Select Certification & Register
  2. 2. Receive Online e-Learning Access (LMS)
  3. 3. Take exam online anywhere, anytime
  4. 4. Get certified & Increase Employability

Test Details

  • Duration: 60 minutes
  • No. of questions: 50
  • Maximum marks: 50, Passing marks: 25 (50%).
  • There is NO negative marking in this module.
  • Online exam.

Benefits of Certification

$49.00 /-

Vskills has developed a new strategic framework for Skill Development for early school leavers and existing workers, especially in the unorganized sector to improve their employability called Trade Employable Skills (TES).

Trade Employable Skills does effective assessment and certification of candidates in different trade disciplines like Electrical, Electronics, Agriculture, Chemical, Automobile, IT, etc to make them job ready.

Why should one take this certification?

To demonstrate clear understanding and practical aspects and to get a visible recognition for this knowledge.

Please note, learning resources are NOT provided and only certification and assessment are applicable.

Practice Test


Companies that hire Certified Professionals

All small and medium companies need certified employees who have the requisite skills. There are more jobs opening up in the economy on a regular basis with the fast growth of the country.

Apply for Certification

By Net banking / Credit Card/Debit Card

We accept Visa/Master/Amex cards and all Indian Banks Debit Cards. There is no need to fill application form in case you are paying online.

Please click buy now to proceed for online payments.

  • Visa Card
  • Master Card
  • American Express


Customer Service Fundamentals
- Importance of Customer Service
- Customer Service Principles

Communication Skills
- Effective Communication
- Active Listening

Problem Solving and Conflict Resolution
- Handling Customer Complaints
- Conflict Resolution Techniques

Product Knowledge
- Understanding Company Products/Services
- Providing Product Information

Telephone and Email Etiquette
- Phone Etiquette
- Email Correspondence

Customer Service Standards and Metrics
- Service Quality Standards
- Measuring Customer Satisfaction

Handling Difficult Customers
- Dealing with Challenging Situations
- Customer Retention Strategies

Practical Customer Service Scenarios
- Role-Playing Customer Interactions
- Resolving Customer Complaints
- Handling Inquiries

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