Table of Content

 

Sales Basics
  • Telesales
  • Telesales Types
  • Telesales Features
  • Sales Cycle
  • Types of Orientation
  • Functions of a Telesales Executive
Developing skills
  • Skills Development
  • Public Speaking
  • Personality Development
  • Self Grooming Tips
  • Positive Attitude
  • Different Negativities
  • Steps to Be Positive
  • Positive Behaviour
  • Traits for Positive Behaviour
  • Behaviour for Successful Sale Person
  • Telesales Specific Skills
  • Listening skills
  • Vocal Skills
Customer Handling
  • Understanding Customer Behaviour
  • Customers Expectations
  • Building Customer Relationship
Call Preparation
  • Product or Service Knowledge
  • Knowing the Purpose of Each Call
  • Call Scripts
Telesales Process
  • Vaulting the Hurdle
  • Catching the Prospect’s Interest
  • Investigation
  • Making the Sales Presentation
  • Overcoming Objections
  • Closing
Team Work
  • Formation of a Team
Stress Management
  • Consequences of Stress
  • Reason/Causes of Stress
  • Signs of stress
  • Techniques of Stress Management
Time Management
  • Time Management Techniques
Computers Basics
  • Introduction - What is Computer?
  • Characteristics of computer
  • Commonly Used Computer Terms
  • Units of a computer system
  • Representation of information
  • Basic Operations of a Computer – Input, Process and Output
  • Input Devices
  • Output Devices
  • Storage Devices
  • Types of Software
  • Disk Organization Terms
Windows XP
  • Operating System
  • User Interface
  • Windows XP Professional
  • Using the Mouse
  • The Desktop
  • The Task Bar
  • The Start Menu
  • Windows Explorer
  • The Control Panel
MS - Word 2003
  • File Management
  • Moving in a document
  • Selecting Text
  • Printing of documents
  • Previewing a document
  • The Formatting Toolbar Icons
  • Editing Text
  • Headers and Footers
  • Font Formatting
  • Bullets and Numbering
  • Document Enhancement
  • Drop Capital
  • Change Case
  • Multiple Columns
  • Mail Merge
  • Tables
MS-Excel 2003
  • MS-EXCEL Window Elements
  • File Management
  • Page Setup
  • Preset Headers and Footers
  • Printing document
  • Selecting cells and data ranges
  • Editing data
  • Functions in Excel
MS-Power Point 2003
  • Loading of PowerPoint
  • Starting with a presentation
  • File Management
  • Different Views
  • Editing the document
  • Modifying the document
  • Working of a Slide Show
Inernet
  • Networking Concepts
  • Network types
  • Internet
  • Windows Networking terms
  • Sharing Local Printer
  • Connecting to a Network Printer
  • Email
  • Sending an E-mail Message from Outlook
  • Sending email from Google's Gmail
  • Download from Internet

 

Apply for Certification

https://www.vskills.in/certification/Certified-Telesales-Executive