Course Outline
Sales Basics
- Understanding telesales, telesales Types and features
- Describing the sales cycle
- Explaining the types of orientation and functions of a telesales executive
Developing skills
- Emphasizing skills development and public speaking
- Illustrating basics of personality development
- Explaining self grooming
- Describing positive attitude by removing different negativities, steps to be positive and positive behaviour traits
- Elucidating the behaviour for successful sale person and telesales specific skills
- Understanding the relevance of listening and vocal skills
Customer Handling
- Understanding customer behaviour and expectations
- Explaining the technique for building customer relationship
Call Preparation
- Describing the need for product or service knowledge
- Understanding the purpose of each call and usage of call scripts
Telesales Process
- Understanding the telesales process of vaulting the hurdle, catching the prospect’s interest, investigation, making the sales presentation, overcoming objections and closing the call
Team Work
- Detailing team work and the formation of a team
Stress Management
- Explaining the consequences of stress and reason/causes of stress
- Describing the signs of stress and techniques of stress management
Time Management
- Implementing the time management techniques on a day to day basis
Computers Basics
- Understanding the basics, characteristics and units of computer
- Describing the commonly used computer terms and representation of information
- Explaining the basic operations of a computer and various devices used
- Detailing the types of software and disk organization terms
Windows XP
- Illustrating the basics of operating system and user interface
- Describing the technique for using the mouse
- Explaining the concept and usage of the desktop, the task bar, the start menu, windows explorer and the control panel
MS - Word 2003
- Understanding file management and moving in a document
- Explaining the steps for selecting text, printing and previewing a document
- Describing the formatting toolbar icons and editing text
- Illustrating headers and footers, font formatting, bullets and numbering, document enhancement, drop capital, change case and multiple columns
- Detailing advanced features of MS-Word like mail merge and tables
MS-Excel 2003
- Detailing the various MS-Excel window elements and file management
- Describing the page setup, preset headers and footers
- Explaining the steps to printing document, selecting cells and data ranges, editing data and various functions in Excel
MS-Power Point 2003
- Describing the process of loading of PowerPoint, starting with a presentation and file management
- Explaining the different views in PowerPoint and steps to editing
- Detailing the process of modifying the document and working of a slide show
Inernet
- Understanding the basic networking concepts, network types and internet
- Explaining the basic windows networking terms
- Describing the steps for sharing local printer and connecting to a network printer
- Detailing the concept of email, sending an e-mail message from outlook, sending email from google's gmail and steps for download from internet
Apply for Certification
https://www.vskills.in/certification/Certified-Telesales-Executive