Certified Office Administrator Telephone Usage

Learning Resources

Telephone Usage

When talking on the telephone, the spotlight is on you...

Every time you make or receive a call, YOU are the company to the person at the other end of the line. Your company is judged by the voice that speaks for it over the telephone.

You are the company...

By what you say and how you say it. When your voice is warm and friendly...when you are courteous and tactful...customers will enjoy dealing with you and your company.


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