Certified Office Administrator Learning Resources Etiquettes of using Elevators or Escalators

Learning Resources

Etiquettes of using Elevators or Escalators


  • Stay to the right to stand, and walk to the left to pass. This rule applies to all escalators, whether in department stores, shopping malls, or subways.
  • Don't stand directly behind the next person; skip at least one step so that when you exit there will be room for the both of you.
  • Always hold on to the rail in case of sudden stops.
  • If you have shopping bags, they go directly in front of you to allow others to pass to the left.
  • Carts and strollers are not allowed on escalators. Take the elevator instead.
  • Never stop at either end of an escalator. You will be a moving target and cause accidents.


  • Wait for passengers to exit before you enter.
  • Step aside or step out to let people in the rear exit.
  • If you are going to a lower floor, stand toward the front.
  • If you are going to the top floor, move all the way to the back.
  • In either case, if someone needs to exit, be prepared to step aside or step out when needed.
  • Hold the door open for others and offer to push their floor button.
  • Men may leave their hat on in elevators.
  • Avoid cell phone conversations and eating or drinking.
  • In a crowded elevator, which we have all experienced, use patience. The ride is short.


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