Certified Office Administrator Learning Resources E-banking

Learning Resources


Online banking (or Internet banking or E-banking) allows customers of a financial institution to conduct financial transactions on a secure website operated by the institution, which can be a retail or virtual bank, credit union or building society.

To access a financial institution's online banking facility, a customer having personal Internet access must register with the institution for the service, and set up some password (under various names) for customer verification. The password for online banking is normally not the same as for telephone banking. Financial institutions now routinely allocate customer numbers (also under various names), whether or not customers intend to access their online banking facility. Customer numbers are normally not the same as account numbers, because a number of accounts can be linked to the one customer number. The customer will link to the customer number any of those accounts which the customer controls, which may be cheque, savings, loan, credit card and other accounts.

To access online banking, the customer would go to the financial institution's website, and enter the online banking facility using the customer number and password. Some financial institutions have set up additional security steps for access, but there is no consistency to the approach adopted.

The popular services covered under E-banking include :-

  • Automated Teller Machines,
  • Credit Cards,
  • Debit Cards,
  • Smart Cards,
  • Electronic Funds Transfer (EFT) System,
  • Cheques Truncation Payment System,
  • Mobile Banking,
  • Internet Banking,
  • Telephone Banking, etc.

The main advantages of E-banking are :-

  • The operating cost per unit services is lower for the banks.
  • It offers convenience to customers as they are not required to go to the bank's premises.
  • There is very low incidence of errors.
  • The customer can obtain funds at any time from ATM machines.
  • The credit cards and debit cards enables the Customers to obtain discounts from retail outlets.
  • The customer can easily transfer the funds from one place to another place electronically.
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