Table of Content
 

 

Concepts and Evolution

  • E-Government and need of e-governance
  • Role of ICT
  • Basic Concepts
  • Evolution
  • Emerging Trends

E-governance Models

  • E-Government Model Types
  • Government to Citizen (G2C)
  • Government to Business (G2B)
  • Government to Government (G2G)
  • Government to Employee (G2E)
  • E-Governance Benefits
  • E-Government Maturity Model
  • Mobile government

Government-to-Citizens (G2C)

  • Need for G2C
  • Citizen services
  • E-Bill
  • E-Tax
  • E-Transport
  • E-Registration
  • E-citizen
  • E-administration
  • G2C Projects
  • UIDAI

Government-to-Business (G2B)

  • G2B projects
  • E-procurement
  • E-Tender & Web
  • E-Auction

Government-to- Government (G2G)

  • G2G Types
  • G2G projects
  • E-Police
  • E-Court
  • E-Secretariat
  • State Wide Networks

Government-to- Employees (G2E)

  • G2E Projects
  • E-pension
  • E-Medicine
  • E-Education

Vision and Strategy

  • e- Governance Strategy
  • Strategic Vision
  • e-Governance Objectives
  • Business models
  • Outsourcing
  • Facilities Management outsourcing
  • Role of Private Sector and NGOs
  • e-Readiness Index

Issues and Challenges

  • Challenges
  • Issues
  • Stakeholders’ participation
  • Digital Divide
  • Intergovernmental Relationships
  • Political Leadership
  • Data Interoperability and Standards
  • Business Continuity
  • Data Quality
  • COTS and ERP Packages
  • Security Policy and ISMS

Implementation

  • Implementation Elements
  • Implementation Models
  • Implementation strategies
  • Service Prioritization
  • Service Delivery Centers
  • Web-portals
  • Mobile implementation
  • Social networks
  • Software and Hardware Requirements
  • Data warehousing, Data mining and BI
  • Open source usage
  • E-Government Project Costing
  • E-Government Project Financing

Managing E-Government

  • Management Models
  • Government Process Reengineering-GPR
  • Change management
  • Procurement and Contract Management
  • Purchase & Tender procedure
  • Capacity Building
  • Knowledge management

Monitoring and Evaluation

  • Assessment Frameworks
  • e-Readiness Index

E-Government Project Life Cycle

  • Challenges
  • Key Factors
  • E-Government Project Life Cycle

Regulations and Compliance

  • Law and policies
  • IT Act
  • RTI Act
  • Information E-filing
  • Security and privacy

e-Govt Plan in India

  • National e-Governance Plan (NeGP)
  • State Data Centers
  • State Wide Network
  • Common Service Centre
  • Mission Mode Projects
  • Way forward

Government-To-Citizens (G2C) Case Studies

  • Childline 1098
  • E-Registrations of land records
  • Indian Railways Reservation System
  • Passport
  • Income Tax Department (ITD)
  • Bhoomi Project in Karnataka : Online Delivery of Land Records
  • Gyandoot (Madhya Pradesh)
  • Lokvani Project in Uttar Pradesh
  • Project FRIENDS in Kerala
  • e Seva (Andhra Pradesh)
  • Common Entrance Test (CET)

Government-to-Business(G2B) Case Studies

  • e-Procurement Project in Andhra Pradesh
  • e-Procurement in Gujarat
  • Ministry of Corporate Affairs (MCA) 21
  • Excise / VAT

Government-to- Government (G2G) Case Studies

  • e-Taal - NIC
  • IAPMIS
  • Khajane Project in Karnataka
  • SmartGov (Andhra Pradesh)
  • Transport
  • e-District
  • E Patravali- Uttar Pradesh
  • Sankhyikiya Patrika- Uttar Pradesh

Government-to-Employee (G2E) Case Studies

  • Treasury Net
  • E-PENSION in Himachal Pradesh

Computers Basics

  • Introduction - What is Computer?
  • Commonly Used Computer Terms
  • Units of a computer system
  • Representation of information
  • Basic Operations of a Computer – Input, Process and Output
  • Input Devices
  • Output Devices
  • Storage Devices
  • Types of Software
  • Disk Organization Terms

Software

  • Using the Mouse
  • Windows XP Interface
  • Parts of a Window
  • File and Folder Management
  • Windows Explorer and Control Panel
  • Hardware & Software (install and troubleshoot)
  • Sharing information.

Word Processing

  • MS-Word Interface and editing document
  • Printing and Formatting

Spreadsheet

  • MS-Excel Interface and Moving in a worksheet
  • Data entry and types (date, alphanumeric)
  • Formulae, Cell referencing (absolute & relative) and worksheet ranges
  • Printing & Formatting

Presentation Software

  • MS-PowerPoint Interface and components
  • Slide animation

Database

  • Basics (Database, Record, Primary Key, Field, data types) and MS Access Interface

Networking and Internet

  • Networking Concepts
  • Network types
  • Internet
  • Email
  • Web Browser
  • Uploading and download files
  • E-mail
  • E-mail components (address, signature, attachments)
  • Managing e-mail account
  • Web based e-mail
  • Digital signature

Hardware Troubleshooting

  • Hardware Components
  • Ports
  • Storage device Troubleshooting
  • Keyboard Troubleshooting
  • Keyboard Maintenance
  • Mouse Troubleshooting
  • Mouse Maintenance
  • Monitor Troubleshooting
  • Troubleshoot Monitor
  • Printer Troubleshooting
  • Printer Maintenance

 

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