Basics of Banking

• Principles of Banking
• Structure of Banking
• Function of Banking
• Deposits Opening and Operations
• Commonly Used Terms in Banking

Customer Relationship

• Customer and relationships types
• Secrecy and Disclosure
• Precautions while disclosing
• Opinions reports

AML and KYC

• Basics of KYC
• KYC Norms
• Key elements of know customer
• Money laundering
• Money laundering Stages
• Role of Banks

E-Banking

• Basics of E-banking
• E-banking products

Compliance and Legal

• Consumer Rights and Importance
• Legal aspect of debt recovery professional’s contract
• Features and elements of debt recovery
• Legal and regulatory framework for debt recovery

Banking Products

• Loans
• Credit Cards
• Other Credit Products
• Debit Cards
• Other Banking Products

Functions of DRP

• Dues Collection
• Remittance of collected funds
• Book Keeping
• Re-possession of security
• Legal action
• Tracing debtors

Debt Recovery Procedure

• General Guidelines
• Debt recovery policy
• Debt recovery processes and procedure
• Skills and Strategies of Debt Recovery
• Skills Needed
• Communication skills
• Listening skills
• Inter-personal skills
• Persuasive skills
• Negotiation skills
• Dealing with difficult debtors
• Strategy for recovery

Rights and Duties on DRP

• Right to Remuneration
• Right to Retainer
• Right to Compensation
• Right to Indemnity
• Duty to Follow Instructions
• Duty to Follow Trade Customs
• Duty To Exercise Care and Skill
• Duty To Communicate
• Duty to Render Accounts
• Duty to Remit Money
• Asset Classification
• Basics
• Standard Assets
• Sub-standard Assets
• Doubtful Assets
• Loss Assets

Notices and Forms

• Acknowledgement Letter
• Impound Order
• Authorization to take possession
• Skip tracing work Sheet

International Debt Recovery Practices

• Introduction
• Practices in the USA
• Practices in the UK
• Debt Collectors – do’s and don’ts

Code of Ethics

• Organizational Guidelines
• RBI Guidelines

Basic Arithmetic

• Multiplication
• Division
• Fraction
• Percentages

Communication Skills

• Importance of Communication
• Basics of Communication
• Communication types
• Communication Barriers
• Verbal Communication
• Non-Verbal Communication
• Communication Skills Development

Etiquette, Manners and Grooming

• Etiquette
• Grooming
• Manners

Planning and Organizing Techniques

• Planning Techniques
• Organizing Techniques
• Time Management

Stress Management

• Stress Management
• Causes of Stress
• Signs of stress
• Techniques of Stress Management

Team Work

• Formation of a Team

Computers Basics

• Introduction - What is Computer?
• Commonly Used Computer Terms
• Units of a computer system
• Representation of information
• Basic Operations of a Computer – Input, Process and Output
• Input Devices
• Output Devices
• Storage Devices
• Types of Software
• Disk Organization Terms

Software and Windows

• Using the Mouse
• Windows Interface
• Parts of a Window
• File and Folder Management
• Windows Explorer and Control Panel
• Hardware & Software (install and troubleshoot)
• Sharing information

Word Processing

• MS-Word Interface
• File Management
• Printing and Formatting
• Formatting Document

Excel

• MS-Excel Interface and Moving in a worksheet
• Data entry and types (date, alphanumeric)
• Formulae, Cell referencing (absolute & relative) and worksheet ranges
• Printing & Formatting

Presentation Software

• MS-PowerPoint Interface
• Slide Views
• Slide animation
• Setting a Slide Show

Internet

• Networking Concepts
• Network types
• Internet
• Windows Networking terms
• Sharing Local Printer
• Connecting to a Network Printer
• Email
• Sending an E-mail Message from Outlook
• Sending email from Google's Gmail
• Download from Internet

Apply for Certification

https://www.vskills.in/certification/Debt-Recovery-Certification