Table of Content
 

 

Basics of Banking

  • Principles of Banking
  • Structure of Banking
  • Function of Banking
  • Deposits Opening and Operations
  • Commonly Used Terms in Banking

Customer Relationship

  • Customer and relationships types
  • Secrecy and Disclosure
  • Precautions while disclosing
  • Opinions reports

AML and KYC

  • Basics of KYC
  • KYC Norms
  • Key elements of know customer
  • Money laundering
  • Money laundering Stages
  • Role of Banks

E-Banking

  • Basics of E-banking
  • E-banking products

Compliance and Legal

  • Consumer Rights and Importance
  • Legal aspect of agent’s contract
  • Features and elements of debt recovery
  • Legal and regulatory framework for debt recovery

Banking Products

  • Loans
  • Credit Cards
  • Other Credit Products
  • Debit Cards
  • Other Banking Products

Functions of DRA

  • Dues Collection
  • Remittance of collected funds
  • Book Keeping
  • Re-possession of security
  • Legal action
  • Tracing debtors

Debt Recovery Procedure

  • General Guidelines
  • Debt recovery policy
  • Debt recovery processes and procedure
  • Skills and Strategies of Debt Recovery
  • Skills Needed
  • Communication skills
  • Listening skills
  • Inter-personal skills
  • Persuasive skills
  • Negotiation skills
  • Dealing with difficult debtors
  • Strategy for recovery

Rights and Duties on DRA

  • Right to Remuneration
  • Right to Retainer
  • Right to Compensation
  • Right to Indemnity
  • Duty to Follow Instructions
  • Duty to Follow Trade Customs
  • Duty To Exercise Care and Skill
  • Duty To Communicate
  • Duty to Render Accounts
  • Duty to Remit Money
  • Asset Classification
  • Basics
  • Standard Assets
  • Sub-standard Assets
  • Doubtful Assets
  • Loss Assets

Notices and Forms

  • Acknowledgement Letter
  • Impound Order
  • Authorization to take possession
  • Skip tracing work Sheet

International Debt Recovery Practices

  • Introduction
  • Practices in the USA
  • Practices in the UK
  • Debt Collectors – do’s and don’ts

Code of Ethics

  • Organizational Guidelines
  • RBI Guidelines

Basic Arithmetic

  • Multiplication
  • Division
  • Fraction
  • Percentages

Communication Skills

  • Importance of Communication
  • Basics of Communication
  • Communication types
  • Communication Barriers
  • Verbal Communication
  • Non-Verbal Communication
  • Communication Skills Development

Etiquette, Manners and Grooming

  • Etiquette
  • Grooming
  • Manners

Planning and Organizing Techniques

  • Planning Techniques
  • Organizing Techniques
  • Time Management

Stress Management

  • Stress Management
  • Causes of Stress
  • Signs of stress
  • Techniques of Stress Management

Team Work

  • Formation of a Team

Computers Basics

  • Introduction - What is Computer?
  • Commonly Used Computer Terms
  • Units of a computer system
  • Representation of information
  • Basic Operations of a Computer – Input, Process and Output
  • Input Devices
  • Output Devices
  • Storage Devices
  • Types of Software
  • Disk Organization Terms

Software and Windows

  • Using the Mouse
  • Windows Interface
  • Parts of a Window
  • File and Folder Management
  • Windows Explorer and Control Panel
  • Hardware & Software (install and troubleshoot)
  • Sharing information

Word Processing

  • MS-Word Interface
  • File Management
  • Printing and Formatting
  • Formatting Document

Excel

  • MS-Excel Interface and Moving in a worksheet
  • Data entry and types (date, alphanumeric)
  • Formulae, Cell referencing (absolute & relative) and worksheet ranges
  • Printing & Formatting

Presentation Software

  • MS-PowerPoint Interface
  • Slide Views
  • Slide animation
  • Setting a Slide Show

Internet

  • Networking Concepts
  • Network types
  • Internet
  • Windows Networking terms
  • Sharing Local Printer
  • Connecting to a Network Printer
  • Email
  • Sending an E-mail Message from Outlook
  • Sending email from Google's Gmail
  • Download from Internet

 

Apply for Certification

https://www.vskills.in/certification/Debt-Recovery-Certification