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Certified Business Communication Specialist Learning Resources

Learning Resources


Technology Enabled Communication
  • Writing E-mails
  • Procedure for Teleconferencing
  • Dealing with Voice Mail
Communication at Workplace
  • Application Letter writing
  • Follow-up
  • Interview Insights
  • Resumes writing
Communication Practices
  • Active Listening
  • Dealing with Cross-Cultural Barriers
  • Cross-Questioning Practices
Business Meetings
  • Setting the Agenda
  • Meeting Follow-up
  • Recording Minutes of the Meeting
  • Participant Preparation
Nonverbal Communication
  • Body Language
  • Expression and Gestures
  • The Professional look
Verbal Communication
  • Follow up and Feedbacks
  • Following Instructions
  • Preparing for Presentations
  • Telephone Etiquettes
Written Communication
  • Formal Letters
  • Writing Memos
  • Writing Reports and Proposals

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