Communication Basics

• Meaning and Definition
• Dimensions of Communication
• Formal Vs Informal
• Barriers of Communication
• Cultural Barriers

Effective Communication

• Negotiating Conflict in a Principled Fashion
• Guidelines For Effective Communication

Oral Communication

• Formal Vs Informal Oral Communication
• Advantages of Oral Communication
• Disadvantages of Oral Communication
• Silence as Communication

Non Verbal Communication

• Reflection Of Thought, Feelings And Position
• Effective Use of Body Language

Written Communication

• Features of Written Communication
• Written Communication in Business

Fragmented and Parallel Sentences

• Fragmented and Parallel sentences

Series

• Element of a Series
• Squinting Construction and Split Infinitive
• Split Infinitive
• Dangling Participles and Gerunds

Coherence and Unity

• Sample letter

Summarising or Precise Writing

• The Key Language Points
• Some Rules to Remember

Graphics

• Characteristics of Tables

Principles of Business Correspondence

• Objectives
• Common Components and Formats

Technical Writing

• Technical Writing Objectives
• Principles of Technical Writing
• Write Clear Sentences for Your Reader

Letter Writing

• Examples of Private Letters
• Examples of Business Letters
• Application Letters

Circular and Questionnaires

• Office Orders

E-Mail

• Managing the Mailbox
• Presenting Your Mail
• Small is Beautiful Keep Your Mail Short
• Don’t Hide Behind Your Mail

Proposal

• Introduction
• Definition and Types
• Planning Sheet for a Proposal
• Composition of a Proposal
• The Statement of Need
• Sample for Proposal Writing

Scientific and Technical Articles

• Definition & Characteristics

Report Writing

• Characteristics of Report Writing
• Style of Report Writing
• Classification of Reports
• Key Points

Notices

• Notice Basics
• Useful Tips

Agenda

• Introduction
• Layout

Minutes of Meeting

• Introduction
• Layout of Meeting Minutes
• Useful Tips

Memo

• Basics
• Elements of an Effective Memo
• Types of Memos
• Memo Parts

 

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