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Balanced Scorecard Table of Contents

Table of Content


Understanding Business

  • Business Definition
  • Dimensions of Business
  • The Product / Service Concept

Introduction to Business Strategy

  • Definition of Strategy
  • Origins of Strategy Management
  • Is Strategy static in nature or dynamic?

Difference Between Policy, Strategy And Tactic

  • Strategy
  • Features of Strategy
  • Strategy and Tactics
  • Distinction between Strategy and Tactics
  • Organizational Mission and Objectives
  • Implementation of Strategy
  • Policy
  • Policy and Strategy: A Comparison

Strategic Decision Making

  • What is Decision Making
  • Decision Making Process
  • Decision Making Strategies
  • What is Strategic Decision Making
  • Strategic Decision Making Models

Introduction to Balanced Scorecard (BSC)

  • What and Why of Performance
  • Performance Management
  • What is Balance Scorecard or BSc
  • Balance Scorecard Application
  • Balance Scorecard Evolution
  • Balance Scorecard Perspectives
  • Balance Scorecard Components

Strategic Analysis

  • What is Strategy
  • Strategic Management Processes
  • Environmental Analysis
  • Pestle Analysis
  • SWOT Analysis
  • Value Chain Analysis
  • Competitor Analysis

Strategizing Balanced Scorecard

  • Strategic Vision Development
  • Strategic Value Development
  • Strategy Map
  • Financial Perspective
  • Customer Perspective
  • Internal Perspective
  • Learning and Growth
  • Making Organization Ready

Developing Balance Scorecard

  • Introduction to Strategy Implementation
  • Building Metrics
  • KPI
  • Lead and Lag Indicators
  • Understanding Initiatives
  • Process Mapping

Balance Scorecard Implementation

  • Implementation Models
  • Case Study
  • What is Balance Scorecard Cascading?
  • Key Success Factors

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