Fire Safety and First Aid

• Fire Safety Measures
• Choosing Your Extinguisher
• Classes of Fires
• Class: A
• Class: B
• Class: C
• Extinguisher Sizes
• Installation and Maintenance of fire extinguisher
• Should You Fight the Fire 
• First aid equipments
• Fainting
• Cuts 
• Burns 
• Electrical Shock 
• Artificial Respiration

Guest Arrival and Departure

• Arrival Procedure
• Departure procedure

Knowledge of Rooms of Room 

• Knowledge of Rooms 
• Types of Room
• Single Room 
• Double Room 
• Twin Room 
• Studio Room 
• Single Suite 
• Double Suite 
• Cabana
• Duplex Suite 
• Triple Room

Qualities of Front Office Staff

• Salesmen
• Problem Solvers 
• A Reference Point
• Coordinators
• Image –builders
• Essential
• Essential attributes

Left Luggage

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