TABLE OF CONTENT
Six Sigma Strategic Management
Strategy Basics
- What is Strategy
- Strategic Management Processes
- Environmental Analysis
- Competitor Analysis
Strategic Planning Tools and Techniques
- Hoshin Kanri
- SWOT
- PESTLE Analysis
- Value Chain Analysis
- Ansoff Matrix
- Porter’s Five Forces,
- TQM
- Business Process Reengineering
- Balanced Scorecard
- Business Excellence Models
Strategic Plan Deployment and Implementation
- Strategic Deployment
- Project and Strategy Alignment
Improvements Tools and Techniques
- Six Sigma (DMAIC)
- Design for Six Sigma
- Lean Techniques
- Theory of Constraints
- Problem-Solving Methods
Six Sigma Leadership
- Overview of Leadership
- Leadership Style
- Leadership Theories
- Recent Development in Leadership Theory
- Leadership Skills
- Wakeful Leadership
- Digital Leadership
Influence Building
- Influencing and Persuasion Techniques
- Influence and Organizational Politics
- Connect and Influence
- Influencing Others as a Leader
Communication and Organizational Vision
- Process of Communication
- Elements of Communication
- Effective Communication
- Barriers to Effective Communication
- Steps to be an Effective Communicator
- Why Leaders Need to Communicate
- Organizational Vision
- Techniques for Communicating Vision
- Communicating Vision
Leadership Communication
- The Role of Communications in Leadership
- Using Appropriate Leadership Styles
Leadership Messaging
- What Shapes the Leadership Message?
- Establishing Your Credibility
- Clear and Credible Messages
- Persuading Your Audience
Leadership Development Plan
- Assessing Yourself and Your Environment
- Setting Development Goals, Objectives, and Actions
- Evaluating Personal Leadership Development Plans
Six Sigma Organizational and Project Management
Organizational Design
- Organisation Structure
- Formal Organisation
- Work Specialisation
- Departmental Choices
- Organisation Design & Employee Behaviour
- Product and Functional Organisation
- Matrix Organisation
- Project Organisation
- Distribution of Authority
- Systems Thinking
Organizational Culture
- Overview of Organization Culture
- Characteristics of Organization Culture
- Functions of Organisation Culture
- Liability of Organisation Culture
- Organisational Socialisation
- Mentorship
- Aligning to Organizational Goals
Organizational Change Management
- Overview of Change Management
- Managing Change
- Eight-Step Change Management Process
- Strategies for Effective Implementation of Change
- Removing Resistance to Change
Organizational Feedback
- Voice of Customer
- Feedback Capturing Methods
- Feedback Assessment
Organizational Performance Metrics
- NPV
- ROI
- Cost-Benefit Analysis
- COQ and CTQ
- Kano Model
- The Balanced Scorecard
- KPI
Project Management Basics
- Defining a Project
- Project Manager
- Project Manager Skills
- Communication Skills
- Critical and Systems Thinking
- Negotiation Skills
- Evolution of Project Management
- The Project Triangle
Project Planning
- Project Stakeholders
- Project Charter
- Project Scoping
- Project Budgeting
- Project Feasibility
- Estimation Tools and Techniques
- Project Appraisal
- Handling Project Risk
Project Scheduling
- Base Lining
- Developing Project Schedule
- Priority Assignment
- Project Time Management
- Scheduling Techniques
- Arrow Diagramming Method
- Forward Pass
- Backward Pass
- Precedence Diagram Method
- Line of Balance (LOB)
- Project Crashing
Project Implementation
- Team Development and Management
- Vendor Management
- Contract Management
- Project Control Tools and Techniques
- Project Scope Creep Management
- Project Optimization
- Project Delivery
- Project Documentation
- Project Monitoring
- Project Performance Metrics and Tools
Project Economics and Finance
- Project Economics
- Financial Techniques (NPV, IRR, ROI)
- Project Valuation
- Depreciation
- Life Cycle Costing
- Project Funding and Selection
- Project Accounting
Project Ethics
- Ethical Theories
- Ethical Principles
- Business Ethics
- CSR
- Project Ethics
- Project Governance
Six Sigma Team and Training Management
Team Management
- Team Building
- Team Communication
- Team Socializing
- Team Culture
- Team Values and Ethics
- Accountability
- Delegation
- Managing Diversity
- Team Performance Management
- Process Intervention Skills
Conflict and Negotiation
- Overview of Conflict
- Types of Conflict
- Causes of Conflict
- Conflict Management Technique
- Negotiation and Conflict
- Negotiation Basics
- Preparing for the Negotiation Process
- The Seven Basic Steps in Negotiation
- Best Alternative to a Negotiated Agreement (BATNA)
- Tactics for Negotiation Process
Group Decision Making
- Group Decision Making Basics
- Brainstorming
- Didactic Interaction
- Nominal Group Thinking
- Delphi Technique
- Agile Decision Making
Training Skills and Techniques
- Teaching Skills
- Presentation Skills
- Preparing to Teach
- Develop and Deliver Concepts
- Methods in Training
- Training Delivery Methods
- Criteria For Method Selection
- Effective Learning and Teaching Methods
Assessment of Training Needs
- Training Need Identification
- Understanding Training Needs
- Scope of Training Needs
- Significance of Identifying Training Needs
- Matrix of Training Needs
- Training Need Statement – Components
- Cross-Department Training
Organisation and Management of Training
- Process of Designing a Training Program
- In-House Training
- Outsourced Training
- Handling Training Operations
- Training Evaluation
- Training Effectiveness
Lesson Planning and Instructional Objectives
- Organizing Training Objectives
- Instructional Behavior Objectives
- Unit Planning
- Lesson Planning
- Lesson Plan - Format
- Fundamentals of Good Lesson Plan
- Herbartian Steps Theory
Adult Learning
- Principles of Adult Learning
- Characteristics of Adult Learners
- Applying Adult Learning Theory
- Learning Principles
- Retention and Recall
- Concentration and Attention Span
- Cardinal Rules of Memory
- Learning Styles Continuum
Process of Training Evaluation
- Implementing Training Programs
- Measuring Training Effectiveness
- Evaluation Post Training
- Training Evaluation Techniques
Mentoring and Coaching
- Coaching Employees
- Activity-Mentoring Training
- Workplace Mentoring
Training for Diversity
- Introduction
- Attitudes
- Diversity Strategies
- Best Practices
Six Sigma Data Management
Six Sigma, Statistics and Measurement Systems Analysis
- Six Sigma Basics
- Performance Metrics
- Six Sigma Metrics
- Data Types
- Data Collection Techniques
- Statistics Basics
- Measures of Central Tendency
- Measures of Dispersion
- Measures of Spread
- Using Statistical Techniques in Six Sigma
- Probability
- Metrology and Measurement Methods
- Measurement System Analysis Basics
- Linearity
- Measurement System Accuracy
- Measurement System Precision
- GR&R
- Measurement Correlation
- Measurement Systems in the Enterprise
- Propagation of Error
- Discrete Data Measurement
- Continuous Data Measurement
- Destructive Testing
Process Capability and Control
- Process Characteristics
- Process Flow Metrics
- Process Analysis Tools
- Process Modeling
- Process Capability Indices
- Process Performance Indices
- Process Elements
- Short-term and long-term capability
- Process Capability for non-normal data
- Process Capability for attributes data
- Process Capability Studies
- Process Performance and Specification
Measuring Data Relationship
- Statistical Relationship
- Forecasting
- Time Series Analysis
- Autocorrelation
- Correlation Analysis
- Regression Analysis
- Hypothesis Testing
- Qualitative Analysis
Data Relationship Modeling
- Linear Models
- Non- Linear Models
- Simulation
- Linear Programming
- Reliability Modeling
Design of Experiments
- DOE Basics
- Factor Relationship Diagram
- Blocking Structures
- RSM
- EVOP
DFSS
- QFD
- TRIZ
- Morphology Box
- Axiomatic Design
Data Analytics
- Enterprise Data Management
- Data Analytics
Predictive Analytics
- Predictive Analytics Basics
- Decision Trees
- Neural Networks
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