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Performance Manager Table of Content

Table of Content

Quality Basics

  • What is Quality?
  • Important Quality Terms
  • Process Control
  • Quality Pioneers
  • Continuous Improvement
  • Product vs Service Quality
  • Quality Management
  • Cost of Quality
  • Customer Focus and Quality Management
  • Quality Principles
  • Views of Quality

Project Management Basics

  • What is a Project?
  • The Project Triangle
  • What is Project Management?
  • Project Planning
  • Project Scheduling
  • Project Implementation
  • Project Delivery

Project Quality Basics

  • What is Project Quality?
  • Project Quality Assurance and Quality Control
  • Project Quality Cost
  • Quality and Project Constraints
  • Project Quality Management Methodology

Project Quality Planning

  • Role of Project Manager
  • Voice of the Customer
  • Client Expectations
  • Project Quality Plan
  • Project Quality Planning Tools and Techniques
  • Data Collection
  • Understanding Data
  • Data Sampling
  • Measurement Systems

Project Quality Management

  • Process Mapping
  • Process Management
  • Value Stream Mapping
  • Visual Workplace
  • 5S
  • Poka-Yoke (Error Proofing)
  • Failure Mode and Effect Analysis

Control Project Quality

  • Process Variation, Common Cause and Special Cause
  • Tracking Key Measurements
  • Control Plan
  • Control Charts
  • Root Cause Analysis
  • DFX

Project Performance Basics

  • What is Project Performance?
  • Project Context and Environment
  • Project Scope

Project Planning and Execution for Performance

  • Work Breakdown Structures for Performance
  • Time and Cost Estimating for Performance
  • Project Scheduling for Performance
  • Project Team Building
  • Stakeholder Management

Monitor, Measure, and Manage Project Performance

  • Project Control Systems
  • Key Performance Indicators
  • Earned Value Management
  • Project Progress Measurement

Risk Management

  • Risk Management Basics
  • Risk Identification
  • Risk Analysis
  • Risk Response Planning
  • Risk Control and Closure

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