Q.1 "Quality is defined by the customer" is?
A. an unrealistic definition of quality
B. a user-based definition of quality
C. a manufacturing-based definition of quality
D. Representative State Transfer

Q.2 Which of the following is not one of the major categories of costs associated with quality?
A. prevention costs
B. appraisal costs
C. internal failures
D. none of the above, they are all major categories of costs associated with quality

3. Replacing material or parts based on demand is an example of
A. Heijunka
B. Kaizen
C. Pull system
D. kanban

4. The Kaizen philosophy for eliminating waste is based on which of the following ideas?
A. It is process oriented
B. It focuses attention where value is created
C. The essence of organizational learning is to learn while doing
D. All of the Above

5. Workers who perform several parts of a process and operate a variety of machines are ?
A. cross-trained
B. team-based
C. problem-solvers
D. temporarily

Answers:      1 (B), 2 (D), 3 (C), 4 (D), 5 (A)

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