ABOUT COMPANY
Zscaler
Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.
JOB DESCRIPTION
Apply at - https://boards.greenhouse.io/zscaler/jobs/4146088007
Customer Success Manager will play a key role in driving Customer
Success, optimization and upsell of new business opportunities for
customers by qualifying and nurturing customers in our rapidly growing
business. Zscaler is a SaaS company operating in a high growth market
which leverages the Annual Recurring Revenue (ARR) model to fuel its
growth. Come and grow your career in the Cloud vertical by helping us
enable our customers to achieve success.
The mission of Zscaler's
Customer Success department is to transform the way our customers work,
to lead them through their digital transformation, and support their
business outcomes. Improve Experience for our customers, and their
users, to get the best user experience while maximizing security in a
global environment. Through world-class technical engagement, and
ensuring our customers get the best out of the technology.
Engagement, a partner with our customers and partners, be their trusted advisors and turn them into raving fans of Zscaler
Responsibilities/What You’ll Do
- Be the key advocate for our Customers on behalf of Zscaler with a focus on Transformation, Engagement, and Experience
- The candidate will work with customers to maximize customer value realization by ensuring a productive partnership that meets customers’ aims
- Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management program and identify expansion opportunities.
- Interact with CISO/CIO/Director/Manager Level stakeholders and Engineers to drive value realization from Deliver Quarterly Service reviews to customers.
- Demonstrate the fundamental understanding of Zscaler technology and articulate the advantages of our solution against competitors.
- Consistently meet and exceed daily and weekly call goals for providing touchpoints for existing customers.
- Understand
customer pain points and help drive escalations by coordinating between
Product Management, Support groups, and other cross teams.
Qualifications
- Candidate should have 4-8 years of experience working in a customer-facing role (Sales or Customer Success with a Technical background is ideal).
- Good understanding of security fundamentals such as Firewalls, Proxies, and Web Security Gateways.
- Familiarity with Network Architectures and network routing concepts.
- Highly motivated self-starter with competitive personality and strong attention to detail.
- Team player who possesses a desire and ability to work in a fast-paced, goal-oriented high growth sales environment
- Exceptional communication skills in English, both oral and written.
- 4-8 years as a Systems Engineer or Post Sales Support
Preferred Vskills Certifications
Job Location: Punjab