ABOUT COMPANY
IDFC FIRST Bank
IDFC FIRST Bank is a leading private sector universal Bank in India. Our Bank’s vision is to “build a world class bank in India, guided by ethics, powered by technology, and to be a force for social good”.
IDFC Bank was promoted by IDFC Ltd (est. 1997) which was a premier DFI renowned for financing India’s infrastructure such as roads, ports, and power projects with a balance sheet of Rs. 75,337 crores. Capital First (est. 2012) was a successful technology led NBFC focused on financing consumer and MSME, with strong track record of growth profits and asset quality with a balance sheet of Rs. 27,351 crores. It has provided over 30 million loans & serves 60,000 + villages, cities and towns in India.
Our bank believes in making customer-first products and the first universal bank to offer monthly interest credit on savings accounts, first to announce ZERO FEES on Savings accounts, first to issue life-time free credit cards with no minimum spend conditions, first to offer dynamic and low APR rates, first to announce “never-expiring” rewards points, and many more
JOB DESCRIPTION
Apply at - https://idfcfirstbankcareers.phenompro.com/in/en/job/121204/Acquisition-Process-Officer
Job Purpose:
The role entails driving the process pertaining to account opening and customer service process for the Corporate Salary segment in a branch/region contributing to the larger branch banking channel objectives. The role bearer would be responsible for ensuring high process efficiencies and best in-class customer experience.
Roles & Responsibilities:
- Process forms for account opening and close the service requests for Corporate Salary segment with “First Time Right” approach and keeping errors within acceptable norms
- Assisting in timely resolution of queries/discrepancies raised by stakeholders
- Aligning with the Channel Partners to highlight & resolve discrepancies, if any, at the earliest to ensure smooth client onboarding
- Ensuring adherence to banking regulations & policies pertaining to Anti Money Laundering (AML), Know Your Customer (KYC), Data & Information security etc.
- Assist Acquisition Process Manager in spearheading initiative to reduce operational costs and drive strategies to increase profitability
- Being regularly updated on products, policy and competition
- Ensure compliance to internal guidelines and regulations
Education Qualification:
Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management
Experience: 2 to 5 years of relevant experience (Hospitality experience and exposure in customer service environment preferred)